PRESS RELEASE: Verint® announced that its Workforce Optimization™ suite successfully achieved Cisco compatibility certification with Cisco Unified Communications Manager, Version 11.* As a member of the Cisco® Solution Partner Program, Verint can create and deploy solutions to enhance the capabilities, performance and management of the network. Continue reading Verint Workforce Optimization Suite Achieves Compatibility Certification with the Cisco Solution Partner Program
San Francisco Department of Emergency Management Selects NICE for 9-1-1 Center Upgrade
PRESS RELEASE: NICE announced that the San Francisco Department of Emergency Management (SFDEM), a NICE customer since 2006, has once again selected NICE solutions for its 9-1-1 center upgrade. Continue reading San Francisco Department of Emergency Management Selects NICE for 9-1-1 Center Upgrade
Eurostar Selects Masergy’s Network and Security Solutions
PRESS RELEASE: Masergy Communications Inc. announced that UK-based Eurostar has selected the company’s Hybrid Networking and Managed Security solutions to facilitate the high-speed railway’s digital transformation initiatives. Continue reading Eurostar Selects Masergy’s Network and Security Solutions
Finalists Revealed For The Voice Of The Customer Innovation Category Of The UK National Innovation Awards 2017
PRESS RELEASE: London, April 18th 2017 – Directors’ Club United Kingdom is delighted to announce the final shortlist for the Voice Of The Customer Innovation category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Voice Of The Customer Innovation Category Of The UK National Innovation Awards 2017
1st Credit ensures PCI compliance with GCI Live Agent
PRESS RELEASE: Leading ethical debt purchase and collection company, 1st Credit Limited, has completed the roll-out of GCI’s Live Agent to ensure it meets stringent Payment Card Industry (PCI) regulations within its contact centre environment. The completion of this project simplifies 1st Credit’s PCI compliance requirements by enabling customer support representatives to take telephone payments without any sensitive cardholder data entering their environment. Continue reading 1st Credit ensures PCI compliance with GCI Live Agent
Vodafone to use artificial intelligence to speed up online queries
PRESS RELEASE: Vodafone UK has launched TOBi – the artificial intelligence (AI) chatbot – as an innovative way of offering customers a quicker web chat service. TOBi, a virtual customer services’ agent, can handle a range of customer queries including device troubleshooting, usage and order tracking amongst many others. Continue reading Vodafone to use artificial intelligence to speed up online queries