PRESS RELEASE: Utilita Energy, Britain’s fastest growing independent energy supplier, has confirmed the acquisition of call centre specialist, bvocal. All 325 bvocal staff – 225 at its Chesterfield HQ and a further 100 at its recently opened Sheffield centre – will become part of the Utilita group of companies. Continue reading Utilita Energy acquires bvocal
Genesys Asia Pacific Partners Recognised for Outstanding Achievements at APAC Partner Conference
Genesys® recognised its top performing partners during the annual Genesys APAC Partner conference held Feb. 20-22 at the Gold Coast, Australia. Continue reading Genesys Asia Pacific Partners Recognised for Outstanding Achievements at APAC Partner Conference
Confirmit Receives 2017 CUSTOMER Magazine Product of the Year Award
PRESS RELEASE: Confirmit announced that TMC, a global, integrated media company, has named Confirmit Horizons a 2017 CUSTOMER Product of the Year Award winner for the eighth consecutive year. Continue reading Confirmit Receives 2017 CUSTOMER Magazine Product of the Year Award
Speaking your customer’s language
Usain Bolt ran 100m in 9.58 seconds. This world record made him a household name sparking global media interest. This news required little translation, it spoke clearly to everyone. As it turns out, people like ‘fast’, especially in terms of customer communications. In the age of digital technology, waiting patiently for a response no longer feels acceptable. Customers want rapid, yet tactile, communication in their own language. Continue reading Speaking your customer’s language
Research finds lack of human interaction loses customers
To test whether forsaking all human interaction in favour of total automation is really a cost-effective silver-bullet solution, Yonder Digital Group commissioned research among UK consumers and found that an overwhelming 87% report they tend to stay more loyal and increase their business with companies who offer a real person to talk to at the right stage of their customer journey. Continue reading Research finds lack of human interaction loses customers
Happy employees equal happy customers
Tom Goodmanson, President and CEO of Calabrio discusses why more and more companies are realising that the key to return customers is happy employees… Continue reading Happy employees equal happy customers