Freshdesk Announces Integration with Amazon Connect

PRESS RELEASE: Freshdesk, the leading provider of cloud-based customer engagement software announced an integration with Amazon Connect, a new cloud-based contact center service from Amazon Web Services (AWS). Freshdesk is among the first AWS Partner Network (APN) Partners to support the new product.

Contact Centre CLUB

“Freshdesk has been a long-time APN Partner, not just building integrations but also hosting their products with AWS,” said Pasquale DeMaio, Principal Product Manager, Amazon Connect. “We knew that our customers would want integrations between Amazon Connect and other key technologies they rely on, so Freshdesk was a natural fit. Their ability to execute quickly, a strong focus on customers and a complimentary helpdesk product resulted in an integration that many growing companies will find beneficial.”

The integration between Freshdesk and Amazon Connect will enable customers to have a seamless experience between the customer support product and the new contact center service from AWS. Amazon Connect makes it easy to setup and manage a customer contact center, so companies of all sizes can provide reliable customer engagement at scale. When setting up the customer contact center, it’s also important to track and manage those interactions – that’s where Freshdesk comes in.

Freshdesk offers powerful ticketing to track and manage call center interactions, multi-channel support for the many needs of a customer service team, and intelligent automations to dramatically improve team productivity.

“At Freshdesk, we believe it’s critical to deliver the experience our 100,000+ customers need and expect. We work closely with companies like AWS to build powerful and seamless integrations that enable customers to run their entire business in the cloud,” said Francesco Rovetta, Vice President of Alliances & Distribution at Freshdesk. “AWS is a natural fit for us: we are both known for our simplicity in design, ease of use and innovative approach in product development. We are proud to support Amazon Connect at launch and look forward to introducing our customers to this amazing new solution.”

Freshdesk recently launched the Freshdesk Marketplace with 100+ integrations with cloud-based software providers such as Teamviewer, Slack, Salesforce, Jira and Skype. Freshdesk also recently acquired Pipemonk to enhance its native integration capabilities and is building a developer ecosystem to encourage additional developments by 3rd parties.