Content Guru, the world’s largest independent provider of Customer Engagement and Experience solutions, has expanded its global leadership team with the appointment of new Chief Information Officer, Jonathan Oliver. Continue reading Content Guru Continues to Grow with New Chief Information Officer
PCI Pal Continues Global Momentum with New Company Appointments
PCI Pal, the secure payments provider to contact centres, announced that Darren Gill has been promoted to Chief Revenue Officer (CRO) and César Branco has relocated to the US and takes up the position as North American Senior Telephony Architect to continue its global momentum. Continue reading PCI Pal Continues Global Momentum with New Company Appointments
Conversocial Promotes Ido Bornstein-HaCohen to Chief Executive Officer
Conversocial, the leading digital customer care platform, announced that Ido Bornstein-HaCohen was promoted to CEO to further the company’s promise to completely revolutionize the 60-year-old customer service industry. Founder and former CEO Joshua March will remain on the company’s board. Continue reading Conversocial Promotes Ido Bornstein-HaCohen to Chief Executive Officer
Warwick Analytics partner with S4RB to enable grocery retailers to utilise machine learning and AI
A new partnership will enable grocery retailers to utilise machine learning and AI to generate detailed analysis about the root causes of customer sentiment, emotion and intent as well as the reasons for customer churn. Continue reading Warwick Analytics partner with S4RB to enable grocery retailers to utilise machine learning and AI
New QA Platform to Support Compliance Teams
North east software developer, EvaluAgent, has announced the immediate release of its contact monitoring and compliance platform for the financial services industry. Continue reading New QA Platform to Support Compliance Teams
Eckoh announces significant US Contract win
Eckoh, the global provider of secure payment products and customer contact solutions, announces it has secured a three-year contract to provide Coral (the contact centre agent desktop product), to a US Fortune 100 telecommunications company. Continue reading Eckoh announces significant US Contract win