Tag Archives: 8×8

Market Research

78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty

8×8 unveiled how companies are dealing with the current permacrisis – a period defined as an extended time of instability and insecurity – that is impacting British businesses by turning to AI and automation. Continue reading 78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty →

Technology

8×8 Brings New Video Functionality to 8×8 Contact Centre for Elevated Customer Engagement

8×8, a leading integrated cloud contact centre and unified communications platform provider, announced the upcoming availability of native video functionality for 8×8 Contact Center to enhance speed to resolution and overall customer experiences. Continue reading 8×8 Brings New Video Functionality to 8×8 Contact Centre for Elevated Customer Engagement →

Technology

8×8 Launches New SMS Fraud Prevention Communication API

8×8, announced the 8×8 Omni Shield solution, allowing enterprises to proactively safeguard their customers from fraudulent SMS activity. The new SMS fraud prevention communication API is part of the 8×8 CPaaS portfolio, which helps enterprises drive business growth by integrating various communication channels, including SMS, voice, chat apps, and video interaction, to enhance customer experience. Continue reading 8×8 Launches New SMS Fraud Prevention Communication API →