Calabrio, the workforce performance company, announced its StateRAMP and TX-RAMP certifications of Calabrio GovSuite. Continue reading Calabrio Continues Public Sector Momentum with StateRAMP and TX-RAMP Certifications
Tag Archives: Calabrio
Calabrio integrates its software with Avaya Experience Platform Public Cloud
Calabrio, a leader in workforce performance, announced an integration with another solution from Avaya, a global leader in customer experience and communications solutions. Continue reading Calabrio integrates its software with Avaya Experience Platform Public Cloud
Calabrio appoints Joshua Geller as its first Chief Legal Officer
Calabrio, the workforce performance company, is pleased to announce the appointment of Joshua Geller as Chief Legal Officer (CLO). Continue reading Calabrio appoints Joshua Geller as its first Chief Legal Officer
Calabrio unveils new AI-driven business intelligence solution to transform contact centre operations
Calabrio, the workforce performance company, introduced Insights, a cutting-edge business intelligence (BI) solution embedded in Calabrio ONE. Continue reading Calabrio unveils new AI-driven business intelligence solution to transform contact centre operations
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centres more performance data and insights to streamline and enhance the user experience. Continue reading Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio has announced general availability of its new generative artificial intelligence (GenAI)-powered Interaction Summary feature. Continue reading Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency