If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023… Continue reading The Ultimate 5-step Detox Programme for Contact Centre Health
Tag Archives: Calabrio
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?
Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation… Continue reading Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth
Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Continue reading Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth
5 Ways to Improve Your VoC Programme
As CX tops the business agenda, there’s never been a better time to master the art of listening. Jade Turley at Calabrio shows us how with a simple step-by-step guide… Continue reading 5 Ways to Improve Your VoC Programme
Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer
Jim Davies, the former Gartner analyst who helped define and nurture the market segments for workforce optimisation (WFO), workforce engagement management (WEM), and voice of the customer (VoC) solutions has joined Calabrio, the workforce performance company, as Chief Experience Officer (CXO). Continue reading Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer
Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians
In these uncertain economic times, how do we nurture agents to secure revenue? Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. Magnus Geverts of Calabrio discusses what organisations can do to support their frontline staff… Continue reading Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians