As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre. Magnus Geverts, VP of Product Marketing at Calabrio, shares 5 budget-friendly strategies to help you achieve more, and regret less. Continue reading Smart Ways Contact Centres Can Achieve More and Regret Less
Tag Archives: Calabrio
Calabrio ONE is Now Listed on Genesys AppFoundry
Calabrio, the workforce performance company, announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Continue reading Calabrio ONE is Now Listed on Genesys AppFoundry
Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity
Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. Continue reading Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity
Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Continue reading Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
Enjoy a Slice of Customer Data Analytics Pi (e)
There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Continue reading Enjoy a Slice of Customer Data Analytics Pi (e)
Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service
Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Continue reading Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service