Tag Archives: contact centre solution

Vodafone NZ launches Vodafone Connect powered by AWS

Vodafone New Zealand (NZ), one of the country’s leading digital services and connectivity companies, launches Vodafone Connect, a contact centre solution that runs on Amazon Web Services (AWS). The new cloud-based solution is designed to support organisations with customer contact and engagements, create personalised customer experiences, and reduce costs. Continue reading Vodafone NZ launches Vodafone Connect powered by AWS

SJS Solutions’ Visual Contact Center Solution Now Available with ShoreTel Connect Contact Center

PRESS RELEASE: SJS Solutions have successfully developed, tested and deployed their visual communications solution Optymyse on the ShoreTel Connect™ solution. Optymyse is an ‘information hub’ that connects every critical piece of information about a call or contact center to everyone, on any device. Operating within the ShoreTel TechConnect™ program, SJS worked closely with the ShoreTel team to ensure their contact center offering gives customers the tools needed to run a successful and efficient contact center. Continue reading SJS Solutions’ Visual Contact Center Solution Now Available with ShoreTel Connect Contact Center

Think Money Group improves customer contact centre performance with Sabio and Avaya

Avaya LogoPRESS RELEASE: Innovative financial services provider Think Money Group is working with Sabio to deploy a best practice customer contact solution to further improve service provision for the Group’s 175,000 plus customer base. Think Money Group uses Sabio in each of its four business areas – debt advice and solutions, insurance broking, loans and mortgages and the innovative thinkmoney Personal Account. Continue reading Think Money Group improves customer contact centre performance with Sabio and Avaya