PRESS RELEASE: Jacada announced that one of the largest suppliers of appliances in the world has chosen Jacada Visual IVR to add efficiency to the customer experience, while creating time and cost savings for the contact center. The appliance manufacturing giant will implement Jacada Visual IVR in a manner that will enable consumers to schedule, reschedule, and cancel appliance delivery and installation with ease through a “no-app-needed” visual interface. Continue reading Leading Global Appliance Manufacturer Selects Jacada Visual IVR to Improve Self-Service as Part of Digital Initiative
Tag Archives: IVR
Jacada Visual IVR Available on the Cisco dCloud Demonstration Platform
PRESS RELEASE: Jacada announces that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, available worldwide. The Cisco dCloud is a self-service demonstration environment that provides Customers and Partners a fully implemented and scripted Customer Care demonstration environment that is continually upgraded to be able to demonstrate the latest functionality and scenarios as new contact center product releases come out. Continue reading Jacada Visual IVR Available on the Cisco dCloud Demonstration Platform
Frost & Sullivan Lauds VoltDelta for being a Prolific and Specialist Hosted IVR Vendor
PRESS RELEASE: Based on its recent analysis of the hosted interactive voice response (IVR) market, Frost & Sullivan recognizes VoltDelta with the 2013 North America Frost & Sullivan Award for Enabling Technology. VoltDelta offers enhanced and highly customizable hosted IVR solutions that reside on its own platform, thereby earning it a substantial and growing share in the large but fragmented hosted IVR marketplace. Continue reading Frost & Sullivan Lauds VoltDelta for being a Prolific and Specialist Hosted IVR Vendor
IVR self-service session costs 6 times less than a call to an agent
PRESS RELEASE: New research published by ContactBabel, the contact centre industry analysts, reveals that the average cost of a telephony IVR self-service session is 65p, compared to £3.87 for a live agent call, £3.70 for an agent-handled email and £3.00 for a web chat session. Continue reading IVR self-service session costs 6 times less than a call to an agent
Five9 Integrates with Zendesk to Enhance Customer Service Solutions in the Cloud
PRESS RELEASE: Five9, a pioneer and leading provider of cloud contact center software unveiled its integration with Zendesk, a leading cloud customer service platform. Continue reading Five9 Integrates with Zendesk to Enhance Customer Service Solutions in the Cloud
LumenVox and Teligent power IVR solution for British Telecom
The LumenVox Automatic Speech Recognizer now powers voice applications running in British Telecommunications plc (BT), on BT’s Recorded Information Delivery Equipment (RIDE) system, one of Europe’s largest in-network call termination platforms, supplied by Teligent Ltd. part of the Teligent Telecom Group. Continue reading LumenVox and Teligent power IVR solution for British Telecom