Firstsource Solutions, the UK’s customer experience expert, has won gold at the UK Customer Experience Awards, for: Best Employee Engagement – Programme, and bronze for Transforming the Customer Experience (in partnership with Lloyds Banking Group). Continue reading Firstsource Solutions wins gold at the UK Customer Experience Awards
Tag Archives: Firstsource
Firstsource Solutions creates 500 new jobs in Middlesbrough
Firstsource Solutions UK, the UK’s leading customer experience expert, is set to grow its operations in Middlesbrough this year by creating up to 500 jobs in the area. The jobs are being created as a result of recent Firstsource client wins. Continue reading Firstsource Solutions creates 500 new jobs in Middlesbrough
Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017
PRESS RELEASE: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017. Continue reading Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017
Firstsource Solutions wins gold at the UK Customer Experience Awards
PRESS RELEASE: Firstsource Solutions has won gold in the Technology and Telecoms category for its work with NOW TV at this year’s UK Customer Experience Awards. Firstsource also came in second place in the Engaging Customers Online category for its work with giffgaff, the mobile telephone network. Continue reading Firstsource Solutions wins gold at the UK Customer Experience Awards
Firstsource to provide digital customer support for BBC Worldwide’s ‘buy-to-keep’ service
PRESS RELEASE: Firstsource Solutions has been appointed by BBC Worldwide to provide bespoke ‘digital customer support’ for its newly-launched BBC Store ‘buy-to-keep’ programming service. Continue reading Firstsource to provide digital customer support for BBC Worldwide’s ‘buy-to-keep’ service
Firstsource recruitment open day for 300 new jobs in Cardiff
PRESS RELEASE: Firstsource Solutions, a global provider of customised Business Process Management (BPM) services announced details of its recruitment open day for 300 new full-time jobs in Cardiff. The roles will be based at the Firstsource Solutions centre in Cardiff Bay and are as a result of the award-winning firm expanding the customer management services it currently provides to global telecommunications and media company Sky. Continue reading Firstsource recruitment open day for 300 new jobs in Cardiff
Firstsource wins three awards at Welsh Contact Centre Awards 2015
PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management services, is proud to announce that it has won a trio of prizes at the Welsh Contact Centre Awards 2015 – more than any other prizewinner at the event in Cardiff. Continue reading Firstsource wins three awards at Welsh Contact Centre Awards 2015
Firstsource and giffgaff win at National Outsourcing Association Awards
PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, is proud to announce that its partnership with giffgaff has been awarded Telecommunications, Utilities and High-Tech Outsourcing Project of the Year at the National Outsourcing Association (NOA) Awards 2014. Continue reading Firstsource and giffgaff win at National Outsourcing Association Awards
Firstsources’ Customer Intelligence Service Receives 2014 Technology Leadership Award
PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services announced that it has been named a 2014 Technology Leadership Award Winner for Information Technology Innovation in the category of Operational Intelligence by Ventana Research. The award recognises Firstsource’s Aparajita Gupta, Vice President of Customer Interaction Analytics, for the development of the company’s First Customer Intelligence (FCI) solution using technology from Verint® Systems. Continue reading Firstsources’ Customer Intelligence Service Receives 2014 Technology Leadership Award
Firstsource and giffgaff win two awards at National Outsourcing Association’s Outsourcing Professional Awards
PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, is proud to announce that its partnership with giffgaff has been awarded both Best Outsourced Customer Service Team and Best Business Process Outsourcing Team at the National Outsourcing Association’s (NOA) Outsourcing Professional Awards 2014. Continue reading Firstsource and giffgaff win two awards at National Outsourcing Association’s Outsourcing Professional Awards