Tag Archives: Firstsource

Outsourcing

Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017

PRESS RELEASE: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017. Continue reading Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017 →

Awards

Firstsource Solutions wins gold at the UK Customer Experience Awards

PRESS RELEASE: Firstsource Solutions has won gold in the Technology and Telecoms category for its work with NOW TV at this year’s UK Customer Experience Awards. Firstsource also came in second place in the Engaging Customers Online category for its work with giffgaff, the mobile telephone network. Continue reading Firstsource Solutions wins gold at the UK Customer Experience Awards →

Outsourcing

Firstsource recruitment open day for 300 new jobs in Cardiff

PRESS RELEASE: Firstsource Solutions, a global provider of customised Business Process Management (BPM) services announced details of its recruitment open day for 300 new full-time jobs in Cardiff. The roles will be based at the Firstsource Solutions centre in Cardiff Bay and are as a result of the award-winning firm expanding the customer management services it currently provides to global telecommunications and media company Sky. Continue reading Firstsource recruitment open day for 300 new jobs in Cardiff →

Awards, Outsourcing

Firstsource and giffgaff win at National Outsourcing Association Awards

PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, is proud to announce that its partnership with giffgaff has been awarded Telecommunications, Utilities and High-Tech Outsourcing Project of the Year at the National Outsourcing Association (NOA) Awards 2014. Continue reading Firstsource and giffgaff win at National Outsourcing Association Awards →

Awards, Outsourcing

Firstsources’ Customer Intelligence Service Receives 2014 Technology Leadership Award

PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services announced that it has been named a 2014 Technology Leadership Award Winner for Information Technology Innovation in the category of Operational Intelligence by Ventana Research. The award recognises Firstsource’s Aparajita Gupta, Vice President of Customer Interaction Analytics, for the development of the company’s First Customer Intelligence (FCI) solution using technology from Verint® Systems. Continue reading Firstsources’ Customer Intelligence Service Receives 2014 Technology Leadership Award →

Awards, Outsourcing

Firstsource and giffgaff win two awards at National Outsourcing Association’s Outsourcing Professional Awards

PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, is proud to announce that its partnership with giffgaff has been awarded both Best Outsourced Customer Service Team and Best Business Process Outsourcing Team at the National Outsourcing Association’s (NOA) Outsourcing Professional Awards 2014. Continue reading Firstsource and giffgaff win two awards at National Outsourcing Association’s Outsourcing Professional Awards →

Blog, Outsourcing

Capitalizing on Social Media for Effective Customer Support

BLOG: Providing customer service via social media is an evolving trend today as digitally empowered consumers are becoming socially savvy and increasingly using social media to review, research products, and engage with companies. A study by Nielsen found that social networks and blogs are the fourth most popular online activity following search, portals and PC software. Users actively leverage this platform to share their customer experiences. Continue reading Capitalizing on Social Media for Effective Customer Support →

Outsourcing, Product Launch

Firstsource launches First WF SuiteTM

PRESS RELEASE: Firstsource Solutions Limited, a global provider of customised business process management (BPM) services to the banking & financial services, telecom & media and healthcare sectors, today announced the launch of First WF Suite, a service offering designed to improve resource availability & utilisation in the contact center. Continue reading Firstsource launches First WF SuiteTM →

Awards, Corporate News, Outsourcing

Firstsource Named “Innovator of the Year” for Excellence in Voice of Customer Analytics

PRESS RELEASE: Firstsource Solutions Ltd., a leading Business Process Management (BPM) company, today announced it has been named by Verint® Systems as the 2014 “Innovator of the Year” for excellence in voice of the customer analytics. The award recognizes Firstsource’s Aparajita Gupta, Vice President of Customer Interaction Analytics, for the development of the First Customer Intelligence (FCI) solution. She received the honor during Verint’s 2014 Driving Innovation™ user conference in Orlando, Florida last week. Continue reading Firstsource Named “Innovator of the Year” for Excellence in Voice of Customer Analytics →