British-based voice platform specialist Splicecom has joined forces with Macfarlane, a pioneer in Conversation Management technology, to deliver a ground-breaking suite of omni-channel Customer Experience solutions. Continue reading Splicecom partners with Macfarlane to deliver Omni-Channel Contact Centre solutions
PRESS RELEASE: Macfarlane announces Contact+ Dynamics, an extensive new set of contact centre capabilities enabled by the integration of the Macfarlane Contact+ contact centre platform and the Microsoft Dynamics Customer Relationship Management (MS Dynamics CRM) platform. Continue reading Macfarlane delivers multi-channel Conversation Management for Microsoft Dynamics users
PRESS RELEASE: Contact centre technology specialist Macfarlane has moved to new headquarters in Central London. The move follows the September 2015 launch of Contact+, Macfarlane’s new omni-channel contact centre platform, and will facilitate future company expansion within Macfarlane’s software development, sales, marketing, support, and administration teams. Continue reading Macfarlane moves to new London Head Office
PRESS RELEASE: Customer contact expectations are changing. Here are five things customers will come to expect from their customer contact experiences in 2025: Continue reading What will a great customer experience look like in ten years’ time?
PRESS RELEASE: Macfarlane has launched Contact+, a true omni-channel contact centre technology platform that’s designed to help organisations of all sizes deliver enhanced and consistent customer experiences, regardless of the communications channel used. Contact+ is now available as an on-premise system or as a cloud-based service. At the heart of Contact+ is a powerful and sophisticated Conversation Management module that maintains an awareness of complete conversations, comprising any number of interactions, taking place between an organisation and its customers. Continue reading Macfarlane’s new Contact+ platform introduces powerful Conversation Management capability