Tag Archives: Mattersight

Technology

Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior

Mattersight Corporation, the pioneer in personality-based software applications, has received a new patent which combines the companyâs speech analytics and predictive behavior models to create artificial intelligence (AI) algorithms capable of generating chatbot communication that is both humanized and personalized. Continue reading Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior →

Market Research

More Than a Feeling: New Research Confirms the Impact of Emotion on Specific Customer Service Outcomes

PRESS RELEASE: Organizations looking for a way to better understand the relationship between their customers’ emotions and their business results will find a concrete starting point for their efforts — as well as a few surprises — in a new research report published today by Mattersight Corporation’s Personality Labs. Continue reading More Than a Feeling: New Research Confirms the Impact of Emotion on Specific Customer Service Outcomes →

Technology

Mattersight and Voci Partner to Provide Customers With Faster, More Accurate and Secure Data Analysis

PRESS RELEASE: Mattersight Corporation and leading speech-to-text and voice analytics provider Voci Technologies announced a strategic partnership whereby Mattersight will license Voci’s V-Blaze™ transcription engine and call recording converters and Voci will license Mattersight’s Behavioral Analytics Cloud, in order to elevate the customer experience for both companies’ customers. Continue reading Mattersight and Voci Partner to Provide Customers With Faster, More Accurate and Secure Data Analysis →

Technology

Mattersight Announces New Hires to Accelerate Growth

PRESS RELEASE: Mattersight Corporation announced that it has expanded the company’s leadership team with several key hires. Brian Study joins the company as Chief Customer Officer, Marcel Korst joins as VP of Product Marketing, Gregg Carman joins as SVP of Sales and Matt Heller joins as VP of Sales. With these new additions, Mattersight continues to prioritize investment in new logo acquisition, customer success and product delivery. Continue reading Mattersight Announces New Hires to Accelerate Growth →

Technology

Mattersight Granted New Patent for Behavioral Analytics Solution

PRESS RELEASE: Mattersight Corporation, the pioneer in personality-based software applications announced that it has recently received a new patent related to its behavioral analytics solution, which leverages advanced linguistic algorithms with consumer behavioral data to improve customer call center interactions, employee performance and business outcomes. Continue reading Mattersight Granted New Patent for Behavioral Analytics Solution →

Technology

WageWorks Builds on Customer Service Promise With Mattersight

PRESS RELEASE: Mattersight Corporation announced today that WageWorks, a leader in administering Consumer-Directed Benefits, has expanded its call center deployment of Mattersight’s award-winning routing solution. Mattersight® Predictive Behavioral Routing identifies an individual caller’s personality type through analysis of customer history and a variety of behavioral data, then instantly connects that caller to the available call center agent with whom they’re most likely to have a positive personality connection. Continue reading WageWorks Builds on Customer Service Promise With Mattersight →

Awards

Mattersight Listed in Gartner’s Hype Cycle for Contact Center Infrastructure, 2015

PRESS RELEASE: Mattersight Corporation announced that it has been identified in the Gartner “Hype Cycle for Contact Center Infrastructure, 2015” report. Mattersight is named as a sample vendor for the following categories: mediated interaction matching, emotion detection/recognition, customer engagement center interaction analytics, speech analytics and customer engagement center quality management. Continue reading Mattersight Listed in Gartner’s Hype Cycle for Contact Center Infrastructure, 2015 →

Market Research

New Study Debunks the Myth of the Disengaged Millennial

PRESS RELEASE: The findings of a new survey conducted by Mattersight Corporation of over 1,000 millennials offer a surprising alternative to the popular perception of this group as tech-savvy smartphone addicts who would rather text, tweet or post than talk to people over the phone or face-to-face. In fact, millennials prefer direct, human interactions over digital options in most instances, and want chemistry, understanding and respect out of those interactions. Continue reading New Study Debunks the Myth of the Disengaged Millennial →