Tag Archives: Netcall

Netcall and Low-code software provider MatsSoft join forces to help organisations drive digital transformation

Netcall plc and MatsSoft Ltd, provider of the leading cloud Low-code platform, MATS®, have announced that the companies have joined forces, with Netcall plc acquiring MatsSoft. The enlarged company of more than 225 staff and 700 customers creates a new force in helping customers digitally transform their businesses and improve customer engagement. Continue reading Netcall and Low-code software provider MatsSoft join forces to help organisations drive digital transformation

Netcall announce £1.5m contract win

PRESS RELEASE: Netcall is pleased to announce that it has secured a minimum £1.5 million contract with a FTSE 250 company. The company is an existing customer of Netcall’s business process automation product. The new five year contract is for the delivery and use of Netcall’s Liberty omni-channel Contact Centre, Unified Communications, Workforce Optimisation and Customer Experience Manager solutions. Each module will be delivered using the Liberty Software as a Service (SaaS) model. Continue reading Netcall announce £1.5m contract win

Netcall secures Liberty Customer Experience Manager contract with a Local Authority

PRESS RELEASE: Netcall, a leading customer engagement software provider, is pleased to announce that it has secured a five-year SaaS contract worth a minimum of £400,000 to provide its Liberty Customer Experience Manager solution to The Highland Council. Continue reading Netcall secures Liberty Customer Experience Manager contract with a Local Authority

Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution

PRESS RELEASE: Netcall, a leading customer engagement software provider, has secured a five-year contract with Danwood, the UK’s largest independent provider of managed print and document-centric services, to provide a hosted multichannel communications solution to its customer care operation. Continue reading Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution

Netcall rated Avaya compliant

PRESS RELEASE: Netcall, a leading provider of customer engagement solutions announced that its LibertyTM platform is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading Netcall rated Avaya compliant

95% of consumers say contact centres fall short on first contact resolution

PRESS RELEASE: The overwhelming majority of consumers (95%) do not always get the resolution they are looking for the first time they make contact with organisations, latest Censuswide research commissioned by Netcall has shown. Just 5% of UK consumers polled confirmed that customer service teams consistently deliver on service, with the rest expecting to make contact again. Continue reading 95% of consumers say contact centres fall short on first contact resolution

Cairn Housing Association chooses Netcall for complete customer engagement

netcall logoPRESS RELEASE: Cairn Housing Association is to overhaul the way it interacts with customers, using Netcall’s customer engagement suite to engage via email, SMS messaging, web chat and social media. Using these new channels, Cairn aims to be a leader in service delivery in the housing sector. The new five-year agreement will see the organisation’s entire end-to-end customer engagement process managed over Netcall’s Liberty platform. Continue reading Cairn Housing Association chooses Netcall for complete customer engagement

Oxford City Council beats severe weather by optimising customer service in partnership with Netcall

netcall logoRecent severe weather conditions have resulted in higher call volumes to Oxford City Council’s contact centre, as customers seek help and advice on managing the impact of floods in their local area.  Continue reading Oxford City Council beats severe weather by optimising customer service in partnership with Netcall