Odigo, a European leader in Contact Centre as a Service (CCaaS) solutions and a pioneer in Customer Experience as a Service (CXaaS) in Europe, announces the acquisition of Akio. Supported by Seven2, Odigo’s majority shareholder since 2020, this transaction is fully aligned with Odigo’s mission: to improve the effectiveness of interactions between brands and their customers. Continue reading Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader
Tag Archives: Odigo
Odigo Essential Launches in the UK: Fast, Flexible, AI-Ready CX for Mid-Sized Contact Centres
Amidst the constant noise and claims of CX revolutions, Odigo paused to ask a different question: “In the race to be more advanced, who’s making sure everyone can still afford the basics?” Continue reading Odigo Essential Launches in the UK: Fast, Flexible, AI-Ready CX for Mid-Sized Contact Centres
Odigo launches Odigo Extended Contact Center™
Odigo, a leading European provider in Contact Center as a Service (CCaaS) solutions, announces the launch of Odigo Extended Contact Center™, a solution that extends customer relationships to company employees, to offer the customers the expertise they need, when they need it. Continue reading Odigo launches Odigo Extended Contact Center™
Odigo launches Odigo AI Orchestrator, unleashing the power of AI for exceptional customer journeys
Odigo announces the launch of its AI Orchestrator offering to help UK businesses deliver a more personalised and efficient customer experience. Continue reading Odigo launches Odigo AI Orchestrator, unleashing the power of AI for exceptional customer journeys
Frost & Sullivan confirms Odigo, as the European CCaaS provider of choice for replacing on-premises solutions
In the 2023 edition of its Frost Radar™: European Cloud Contact Centre Market, Frost & Sullivan names Odigo as the European leader in terms of market share and positions the group among the leaders in the Growth and Innovation categories. Continue reading Frost & Sullivan confirms Odigo, as the European CCaaS provider of choice for replacing on-premises solutions
Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience With New Connector Enhancement
Odigo, a European leader in Contact Center as a Service (CCaaS) solutions, announced a new connector to address the challenge of disparate communication solutions that often fail to integrate seamlessly. Continue reading Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience With New Connector Enhancement