PRESS RELEASE: Plum Voice, the leading Communications Platform-as-a-Service (CPaaS) provider for the enterprise, introduces Plum Insight—a cross-channel voice of the customer (VoC) platform designed to improve the customer experience in the contact centre. Continue reading Plum Voice Announces New Contact Center VoC Platform →

PRESS RELEASE: Plum Voice, the leading independent interactive voice response (IVR) provider, today launched an updated version of its exclusive VoiceTrends call analytics solution that now meets PCI-DSS standards to protect sensitive data while still providing rich call analytics for improving customer experience and decreasing overall customer service costs. Continue reading Plum Voice’s New VoiceTrends Call Analytics Now Includes PCI Compliance →