Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS capabilities. Continue reading Sinch MessageMedia Launches new SMS service to improve customer experience →

To meet the rising bar for exceptional customer experiences, Sinch, has launched Smart Conversations, a powerful AI capability integrated into Sinch’s Conversation API. Continue reading Sinch takes customer messaging to the next level with AI-powered Smart Conversations for Conversation API →

Sinch, a global leader in cloud communications and mobile customer engagement, announced it is launching AskFrank, its AI-enabled intelligent question-answering search engine. AskFrank integrates with a business’s existing customer engagement chatbots, contact centre, website or knowledge base. Continue reading Sinch launches its AskFrank question-answering search engine to improve chatbots and knowledge base →