Tag Archives: Virgin Trains

Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns

Virgin Trains has partnered with Vodafone and OpenMarket to become the first company in the world to roll out the latest RCS-based ‘Chat’ service as a customer communications channel on a commercial basis. Hailed as ‘Text Messaging 2.0’, ‘Chat’ transforms the way in which companies communicate with customers, and this service places Virgin Trains at the global cutting edge of communications technology. Continue reading Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns

Virgin Trains brings customer call centre and new jobs to Newcastle

PRESS RELEASE: Virgin Trains has opened a new customer call centre in Newcastle, creating up to 85 new jobs in the city. The company’s Customer Solutions Centre is designed to improve customer service by bringing roles in-house and with employees working and travelling along its east coast route. The centre is based at Virgin Money’s Headquarters, in Gosforth, and will handle a range of customer inquiries, including bookings, special assistance, delay repay and customer feedback. Continue reading Virgin Trains brings customer call centre and new jobs to Newcastle