Tag Archives: Vodafone

Technology

Vodafone and FaceMe to launch world-first Digital Human for a global telco

Vodafone announced it will be the first global telecommunications company to launch an Intelligent Digital Human, powered by FaceMe.The launch is another example of how Vodafone is working to transform customer service at every touch point and offer engaging, personalised digital experiences. Continue reading Vodafone and FaceMe to launch world-first Digital Human for a global telco →

Who's Buying What?

Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns

Virgin Trains has partnered with Vodafone and OpenMarket to become the first company in the world to roll out the latest RCS-based ‘Chat’ service as a customer communications channel on a commercial basis. Hailed as ‘Text Messaging 2.0’, ‘Chat’ transforms the way in which companies communicate with customers, and this service places Virgin Trains at the global cutting edge of communications technology. Continue reading Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns →

Product Launch

Vodafone launches cloud based Customer Management apps for SMEs in partnership with SugarCRM

Vodafone Business Services (VBS) has announced Vodafone CRM – a suite of cloudbased customer management applications in partnership with SugarCRM, designed to enable Small & Medium enterprises have a 360 degree customer view and to build greater customer relationships. Continue reading Vodafone launches cloud based Customer Management apps for SMEs in partnership with SugarCRM →

Product Launch

Vodafone’s Award Winning Virtual Assistant ‘Hani’ Launched Powered By [24]7

[24]7 announced that Vodafone’s new virtual assistant “Hani” uses intelligent chat bot technology from [24]7 to better enable and enhance digital self-service amongst consumers. Hani recently received the “Best Digital Experience” award at the 3rd Annual Customer Experience Middle East Summit. Continue reading Vodafone’s Award Winning Virtual Assistant ‘Hani’ Launched Powered By [24]7 →

Technology, Who's Buying What?

Two significant TaaS contract wins for Vodafone Ready Government

PRESS RELEASE: Vodafone has been selected to deliver telecommunications services to two major government agencies – the Ministry of Justice and Ministry of Business, Innovation and Employment (MBIE). MBIE will adopt connectivity (mobile, PTSN and network) and unified communications, and both agencies will adopt Vodafone’s cloud-based contact centre solution, powered by Genesys. Continue reading Two significant TaaS contract wins for Vodafone Ready Government →

Technology, Who's Buying What?

Security consultants 4see choose Olive to implement Vodafone One Net cloud telecoms solution

PRESS RELEASE: 4See, one of the UK’s leading security consultancy firms, has chosen Olive Communications to implement Vodafone’s cloud-based communications solution, One Net. Like many businesses, 4See had separate contracts for mobile and landlines, with the two networks operating independently of one another. This was preventing the use of basic functionality such as call transfers, and their landline system was a legacy estate with serious limitations, which was beginning to inhibit customer experience and business growth. Continue reading Security consultants 4see choose Olive to implement Vodafone One Net cloud telecoms solution →

Technology, Who's Buying What?

Vodafone and Aviva strengthen and deepen 17-year relationship with major new contract

PRESS RELEASE: Vodafone announced a new seven-year, multi-million pound contract with Aviva, the global insurance company, to provide a range of communications services including cloud storage, as well as fixed and remote data connectivity services for Aviva’s UK and Ireland business units. Continue reading Vodafone and Aviva strengthen and deepen 17-year relationship with major new contract →