Tag Archives: Workforce Management

Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution

Aspect Software, a leading and award-winning cloud provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, announced that Ring, a leader in home security products, has selected Aspect Via WFM as their sole workforce management solution to support over 1,000 customer service agents. Continue reading Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution

Global Business Process Outsourcer Adds 2400 Contact Center Agents to inContact Customer Interaction Cloud

PRESS RELEASE: inContact announced the significant expansion of services by an existing business process outsourcer (BPO) customer. Already equipped with inContact’s inbound contact center solutions, this global BPO is adding 2400 Workforce Management licenses in the cloud to improve contact center operations and increase efficiency. Through inContact’s leading reseller partner, this award-winning BPO has moved more than 4400 agents from inflexible on-premises software to the inContact cloud. Continue reading Global Business Process Outsourcer Adds 2400 Contact Center Agents to inContact Customer Interaction Cloud

Aspect Software Helps Monitronics Enhance Its Customer Experience With Aspect Workforce Management

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Monitronics, one of the nation’s largest and fastest-growing home security alarm monitoring companies, selected Aspect Workforce Management to help manage their contact center personnel, enabling the company to react in real-time to the changing demands of their customers. Continue reading Aspect Software Helps Monitronics Enhance Its Customer Experience With Aspect Workforce Management

SAV Credit chooses Aspect Software’s Workforce Management following acquisition

aspect-logo-std-full-RGBPRESS RELEASE: Leading store card and credit card provider SAV Credit has chosen Aspect Workforce Management (WFM) version 8.0 for its new Leeds-based contact centre. Aspect Software’s (Aspect) technology will enable SAV Credit to effectively manage its agents for improved efficiency and productivity, as it incorporates its first in-house contact centre into its business. Continue reading SAV Credit chooses Aspect Software’s Workforce Management following acquisition

TantaComm Announces First Quarter Release for Contact Center Interaction Recording and Workforce Management

PRESS RELEASE: TantaComm, a leader in interaction recording and quality and performance management applications, has added a new product and several new features with their Q1 2014 product release announced today. The new product, Manage powered by Aspect®, was announced last quarter and shown at the Enterprise Connect show in March in Orlando, Florida. Continue reading TantaComm Announces First Quarter Release for Contact Center Interaction Recording and Workforce Management

NICE is Once Again the Leader in Workforce Management according to Analyst Firm DMG Consulting

PRESS RELEASE: NICE Systems announced that it has once again been recognized as the contact centre workforce management (WFM) market leader by DMG Consulting LLC. In the 2014 Contact Center Workforce Management Report, NICE is noted as having the largest market share based on number of seats. This is the seventh consecutive year that NICE has been the market share leader based on DMG’s report. Continue reading NICE is Once Again the Leader in Workforce Management according to Analyst Firm DMG Consulting

8×8 Partners with Teleopti to deliver cloud Virtual Contact Center and Workforce Management solution

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced it has partnered with Teleopti, the global leader in Workforce Management (WFM) software for contact centers, to deliver the first 100% cloud-based, best of breed Virtual Contact Center and Workforce Management solution.  Continue reading 8×8 Partners with Teleopti to deliver cloud Virtual Contact Center and Workforce Management solution

ClickSoftware Completes Acquisition of Xora Inc

ClickSoftware Technologies Ltd., the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced it has successfully completed its acquisition of Xora Inc., a cloud-based market leader in mobile workforce management. ClickSoftware acquired Xora for total cash consideration of approximately $15 million, including all working capital and net cash adjustments. Xora will retain its name and operate as a wholly owned subsidiary of ClickSoftware. Anne Bonaparte, the former CEO of Xora, will continue to lead the company as President.  Continue reading ClickSoftware Completes Acquisition of Xora Inc

Workforce Management Software Leaps Forward With Community Release 4.0 from WFMSG

The Workforce Management Software Group, Inc., (WFMSG) the developer and provider of the Community workforce management solution, today announced that the exciting new release of Community WFM has completed testing is available for general delivery.  Continue reading Workforce Management Software Leaps Forward With Community Release 4.0 from WFMSG