PRESS RELEASE: AltiGen Communications announces that its cloud contact center solution, MaxACD with Hosted Skype for Business has been successfully deployed by Madison Mutual Insurance Company, an insurance provider serving customers in Illinois, Missouri, Wisconsin, and Indiana. Prior to this implementation, Madison Mutual relied on MaxACD for their call center needs, but struggled with the management demands of an on premises deployment of Lync 2010.
As an early adopter of Unified Communications, Madison Mutual wanted to leverage their existing investment while realizing the reduced Total Cost of Ownership that AltiGen’s hosted solution provides.
“The on premises Lync solution presented technical challenges especially when rolling out upgrades,” explains Paul Beckley, Director of IT for Madison Mutual. “The on premises system made disaster recovery difficult to plan for as well. We had similar experiences with on premises Exchange and solved most of those by moving to Office 365 in November 2015.”
AltiGen’s Hosted Skype for Business solution is designed to enhance companies’ deployments of Office 365. Named to the top 30 Fastest Growing Microsoft Solution Providers, AltiGen works with companies wanting to use Skype for Business (formerly known as Lync and included in most Office 365 products) to offer true Unified Communications with advanced calling capabilities, but without the hassle and investment of an on premises deployment. The AltiGen MaxACD with Hosted Skype for Business solution marries features such as Instant Messenger, Presence and Web Meetings with cloud-based automated multimedia routing and queuing capabilities and many other advanced call center capabilities.
“Knowing of our recent move to Office 365, AltiGen immediately began creating a solution that would leverage that investment and also solve most of the problems we were discussing,” continued Beckley. “We will be saving money too; enough for the approval meeting to basically be statements like: Please bring us more no brainers!”
Madison Mutual’s engagement with AltiGen extends their previous deployment of MaxACD, which they had come to trust for their contact center needs. It allows for simplified management of Skype for Business deployment, and enhances their disaster recovery planning. The implementation was seamless, and they are enjoying their continued successful relationship with AltiGen. As Beckley states, “Everything we have worked together on has been world class.”
“AltiGen is thrilled to work with Madison Mutual,” quoted Mike Plumer, Vice President of Sales for AltiGen Communications. “They had a need for an easy to manage and cost effective solution for their Unified Communications platform. AltiGen was able to leverage their existing investment in Office 365 and MaxACD contact center through our Hosted Skype for business solution. This has eliminated the headaches they experienced with the on premises deployment and allowed them to save time and money.”