UK communications provider Gamma announces that education charity, AQA, the UK’s largest provider of academic qualifications taught in schools and colleges, is using its services to futureproof its customer facing operations. The contract, delivering a cloud-based multichannel contact centre solution from Serenova, a leading contact center-as-a-service (CCaaS) provider, is essential to AQA being able to flexibly resource its workforce throughout busy exam periods. Continue reading AQA Chooses Gamma and Serenova to Futureproof Contact Centre Capabilities
Daily Archives: March 14, 2017
The End of the Call Centre? ResQ hail Ofcom clampdown as ‘gamechanger’
BLOG: It’s a decision that some say could destroy the outbound centre as we know it. Now, the CEO of ResQ, a leading UK telemarketing agency, has welcomed Ofcom’s clampdown on calls that cause ‘consumer harm’. Continue reading The End of the Call Centre? ResQ hail Ofcom clampdown as ‘gamechanger’
“Keeping Trading Companies Compliant” – How Management Information Software Can Help Tackle Market Abuse
Guest Post by Kieran Mullins, Business Development Manager Enghouse Interactive Continue reading “Keeping Trading Companies Compliant” – How Management Information Software Can Help Tackle Market Abuse
8×8 Announces Availability of New Virtual Contact Center Editions
8×8 announced the general availability of new 8×8 Virtual Contact Center Editions and implementation packages. The new solution and integration options are packaged and priced to better align features and value delivery with the specific requirements of companies adopting cloud for their contact center needs. Continue reading 8×8 Announces Availability of New Virtual Contact Center Editions
Acticall Sitel Group: a Successful Combination, One Year After Acquisition
PRESS RELEASE: One year after Groupe Acticall acquired SITEL Worldwide Corporation, the newly created Acticall Sitel Group has successfully combined the DNA of both companies: Sitel’s 30 years of proven experience, expansive global footprint and unrivaled client diversity and Acticall’s entrepreneurial mindset, focus on innovation and digital vision. It is now fully operational in all markets. Continue reading Acticall Sitel Group: a Successful Combination, One Year After Acquisition
Mitel Announces Closing of New Credit Facility
Mitel® announced that it has closed a new credit facility that includes significantly improved terms as well as greatly enhanced capacity and flexibility to capitalize on the rapidly changing unified communications and collaboration (UCC) market. Continue reading Mitel Announces Closing of New Credit Facility