PRESS RELEASE: In a world first for the sector, EvaluAgent has unveiled a ground-breaking all-in-one software platform that is set to revolutionise how contact centres operate. The EvaluAgent Workforce Engagement Management (WEM) platform is the culmination of years of research and development by industry experts; all committed to providing the contact centre workforce with the tools they need to deliver a first-class customer experience (CX). Continue reading EvaluAgent Launches the World’s Very First Cloud-based Workforce Engagement Management Software Platform for Contact Centres
Daily Archives: March 16, 2017
Logicalis US Selects IR Prognosis to Enhance Managed Unified Communication Services
PRESS RELEASE: IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that Logicalis US, an international IT solutions and managed services provider, has enhanced its Cisco and Microsoft Skype for Business collaboration and video managed services with the deployment of IR Prognosis for Unified Communications (UC), Service Provider Edition. Continue reading Logicalis US Selects IR Prognosis to Enhance Managed Unified Communication Services
CafeX Announces Availability of Omni-channel Service for Microsoft Dynamics 365
CafeX Communications® announced the availability of CafeX Live Assist for Microsoft Dynamics 365 for public preview. The omni-channel solution is now open for free 30-day trials globally. Watch this video to see how to get started. It is orderable in North America and Europe with expansion slated for Asia and other regions starting later this month. Continue reading CafeX Announces Availability of Omni-channel Service for Microsoft Dynamics 365
Enghouse Interactive Introduces Quality Management Suite v 7.0
Enghouse Interactive introduced version 7.0 of its comprehensive IP call and computer recording, quality monitoring and evaluation software, Quality Management Suite (QMS). Continue reading Enghouse Interactive Introduces Quality Management Suite v 7.0
Utilita Energy acquires bvocal
PRESS RELEASE: Utilita Energy, Britain’s fastest growing independent energy supplier, has confirmed the acquisition of call centre specialist, bvocal. All 325 bvocal staff – 225 at its Chesterfield HQ and a further 100 at its recently opened Sheffield centre – will become part of the Utilita group of companies. Continue reading Utilita Energy acquires bvocal
Genesys Asia Pacific Partners Recognised for Outstanding Achievements at APAC Partner Conference
Genesys® recognised its top performing partners during the annual Genesys APAC Partner conference held Feb. 20-22 at the Gold Coast, Australia. Continue reading Genesys Asia Pacific Partners Recognised for Outstanding Achievements at APAC Partner Conference