PRESS RELEASE: Vodafone announced plans for the largest single expansion of its UK employment base in many years with the creation of 2,100 new customer services roles across the Midlands, the North of England and Scotland. Continue reading Vodafone to create 2,100 UK customer service jobs
Daily Archives: March 13, 2017
Vodafone to create 300 new jobs with Webhelp
Vodafone will be creating 300 new customer service roles over the next two years at the Kilmarnock and Cardiff sites of Webhelp, the leading global customer experience and business process outsourcing company. Continue reading Vodafone to create 300 new jobs with Webhelp
West Corporation Acquires Cloud Collaboration Practice from Vocus Group
West Corporation, a global provider of communication and network infrastructure services announced it has completed the acquisition of the cloud collaboration practice and assets from Vocus Group in Australia (“Vocus”) (ASX:VOC). Continue reading West Corporation Acquires Cloud Collaboration Practice from Vocus Group
Aculab announces new biometric speaker verification engine – VoiSentry
PRESS RELEASE: Aculab, a leading provider of deployment proven telephony APIs for the global communications market, is pleased to announce the intended release of a biometric speaker verification software option for its OEM partners. Christened VoiSentry, Aculab’s voice biometric offering is designed to enable its developer customers to add voice authentication solutions to any business application. Continue reading Aculab announces new biometric speaker verification engine – VoiSentry
Moray Council Expands Use of Verint Solutions to Help Citizens More Easily Manage Their Council Services
PRESS RELEASE: Verint® announced that Moray Council extended its investment and is implementing additional digital first capabilities from its Engagement Management™ suite. Among these are the software’s “myaccount” customer portal and search functionality. Moray Council currently uses the Verint solution to support its “Moray Connected” initiative, which enables citizens to manage their council services simply, safely and when convenient for them. Continue reading Moray Council Expands Use of Verint Solutions to Help Citizens More Easily Manage Their Council Services
PwC select Thunderhead to deliver customer engagement for the PwC Suite
PRESS RELEASE: Thunderhead, the leader in enterprise technology for customer engagement announces that its ONE Engagement Hub has been selected by PwC. PwC is launching PwC Suite – a brand new service created to deliver knowledge and insight to Tax, HR and Legal professionals that can be accessed on a 24/7 basis. Thunderhead’s ONE is a cloud-based customer engagement platform that surfaces unique customer insight and journey behaviour in real-time. Continue reading PwC select Thunderhead to deliver customer engagement for the PwC Suite