PRESS RELEASE: Amazon Web Services (AWS), an Amazon.com company announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. Continue reading AWS announces Amazon Connect
Daily Archives: March 28, 2017
Salesforce Launches Financial Services Cloud Einstein — AI-Powered CRM for Financial Advisors
PRESS RELEASE: Salesforce announced Financial Services Cloud Einstein. Now, financial advisors can see a holistic view of each client’s household, visualize their client’s wealth ecosystem and leverage Einstein artificial intelligence to uncover new client opportunities. Continue reading Salesforce Launches Financial Services Cloud Einstein — AI-Powered CRM for Financial Advisors
8X8 Launches ContactNow: a New Contact Center Solution for Teams
8×8 announced 8×8 ContactNow™, an intelligent, scalable and easy-to-use cloud contact center solution for teams. ContactNow expands upon the company’s cloud contact center portfolio to include a solution for teams, such as sales, marketing, human resources, recruiting and help desks that regularly interact with internal and external customers. The new solution offers companies complete flexibility with pay-as-you-go as well as monthly pricing models. Continue reading 8X8 Launches ContactNow: a New Contact Center Solution for Teams
ShoreTel Teamwork Enables the Mobile Workstyle for Remote Teams
PRESS RELEASE: ShoreTel® announced the launch of ShoreTel TeamworkTM, a real-time collaboration tool that empowers teams to work more efficiently and productively on the go. With Teamwork, colleagues can collaborate over chat, manage team tasks and share files, all from one mobile application. Continue reading ShoreTel Teamwork Enables the Mobile Workstyle for Remote Teams
[24]7 Announces Collaboration with Adobe to Dramatically Improve Customer Experience
[24]7 announced it will work with Adobe on a standard data model to enhance the value of customer data. Additionally, [24]7’s support of Adobe Cloud Platform – Launch will empower companies with a continuous feedback loop that bridges front end marketing campaigns and backend customer support interaction data. Continue reading [24]7 Announces Collaboration with Adobe to Dramatically Improve Customer Experience
Unify OpenScape Desk Phone CP Family Completes Interoperability Testing with Broadsoft
Continuing its mission to deliver open solutions to customers, Unify, the Atos brand for communications software and services, announced that its OpenScape Desk Phone CP family has successfully completed compatibility testing with the BroadSoft Business BroadWorks call control platform. Customers can now be assured that they can leverage the high-quality OpenScape Desk Phone CP Family, even if they are not currently using a Unify telephony platform. Continue reading Unify OpenScape Desk Phone CP Family Completes Interoperability Testing with Broadsoft
Contact centres need a brand new approach when it comes to customer service
PRESS RELEASE: As luxury brands set the pace in the customer retention stakes in 2017 by focusing on combining traditional service values with the latest digital customer service techniques, Aquarium Software says software can help contact centres achieve a similar end goal. Continue reading Contact centres need a brand new approach when it comes to customer service
New BT innovation showcase helps financial services firms create secure digital customer experiences
PRESS RELEASE: BT announced the opening of a new customer experience showcase for its financial industry clients. Located at its Adastral Park research and development hub in the UK, it demonstrates how digital innovations can be securely adopted throughout a financial services organisation to improve efficiency and customer experience while creating a platform to drive growth. Continue reading New BT innovation showcase helps financial services firms create secure digital customer experiences
Rant & Rave wins 2017 Customer Experience Vendor Excellence award for the third year running
Rant & Rave announced that it has been awarded the “2017 Customer Experience Vendor Excellence award” from the Temkin Group, for the third consecutive year. Continue reading Rant & Rave wins 2017 Customer Experience Vendor Excellence award for the third year running
Customer service and keeping it real
BLOG: If planet Earth had been created one year ago, the human species would be just ten minutes old. Putting this into context, the industrial era would have kick-started a mere two seconds ago. Thanks to human influence, the pace of technological advancement on Earth is astonishing. However, we are already on the verge of the next change. Continue reading Customer service and keeping it real