Healthcare missing out on operational benefits due to inefficiencies in information retrieval, research reveals

New research by TeleWare, a leading communication technology business, has revealed that healthcare and pharmaceutical businesses are missing out on operational benefits due to inefficiencies in information retrieval. Continue reading Healthcare missing out on operational benefits due to inefficiencies in information retrieval, research reveals

NICE inContact CXone Ranks First in 2018 Contact Center in the Cloud Report from Ventana Research

NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, was ranked first overall in The Contact Center in the Cloud Value Index, 2018 Vendor and Product Assessment from Ventana Research. NICE inContact CXone achieved a top three rating in six out of seven evaluation categories – more than any other product in the Cloud Value Index, earning the #1 overall ranking in the Value Index. NICE inContact ranked first outright in four of the seven categories: Usability, Adaptability, Capability, and Validation. Continue reading NICE inContact CXone Ranks First in 2018 Contact Center in the Cloud Report from Ventana Research

Firstsource named as “Service Provider Challenger” in Global Sourcing Association’s Top Performer Index

Firstsource has been named as a “Service Provider Challenger” on the Global Sourcing Association’s annual Top Performers Index for having made exceptional contributions to the positive reputation of sourcing, and helping shape the current and future state of the global sourcing industry. Continue reading Firstsource named as “Service Provider Challenger” in Global Sourcing Association’s Top Performer Index

Pixcom and Avaya accelerate the delivery of cloud-based communications to SMEs

Avaya announced that it is working with digital technology provider Pixcom Technologies to bring cutting-edge unified communications and contact centre solutions to small and medium-sized enterprises (SMEs) across the UAE, all delivered seamlessly through the cloud. Continue reading Pixcom and Avaya accelerate the delivery of cloud-based communications to SMEs

Kofax Robotic Process Automation Software Drives Modernization in Transportation

Kofax®, a leading supplier of software to automate and digitally transform information intensive processes, announced that Kofax Kapow™ Robotic Process Automation (RPA) software is the de facto standard for more than 50 third-party logistics (3PL) providers globally. Continue reading Kofax Robotic Process Automation Software Drives Modernization in Transportation