Maintel, a leading provider of cloud, networking and security managed communications services to the UK public and private sectors, and Datatrack, a leading supplier for Unified Communications (UC) and Contact Centre data analytics, is excited to announce the launch of a new UC Analytics solution.
This solution brings to life the importance of data analytics in helping organisations gain a better understanding of the health and performance of the business. To find out more click here.
Communication services hold an enormous number of hidden insights into the health and performance of an organisation, giving a picture of employee wellbeing, departmental performance, customer experience, compliance and much more!
By visualising how these services are being consumed through curated dashboards and reporting, integrated with Maintel’s market leading ICON Portal, users will now be able to better unlock these insights, turning it into meaningful outcomes that are more accessible to a wider set of stakeholders. The UC Analytics solution, which is a unique product provided by Maintel and Datatrack, will help customers to:
- Plan their migration to the cloud
- Unite disparate and siloed platforms
- Prove the ROI of new communications solutions
- Maximise their investments through understanding of user adoption
- Create tailored and flexible dashboards
Dan Davies, Interim CEO and Chief Technical Officer Maintel commented: “The importance of bringing data together from siloed platforms is now more important than ever. Our new UC Analytics solution does just that, to find out more take a look at our video here. With data-driven decisions now a top priority for many organisations, it’s clear that the ability to glean meaningful insights from volumes of data is no longer a competitive advantage but a core requirement for making real-time business decisions.”
Phil Smith Group CEO Datatrack commented: “For years, we’ve been at the forefront of harnessing data to solve business challenges, and our partnership with Maintel takes this a notch higher. Together, we’re committed to not just offering data, but delivering actionable insights that will be pivotal in driving digital transformations across various domains, from Unified Communications and Customer Journey Analytics to Digital Experience Monitoring and more. It’s about making data work harder and smarter for our customers. This explainer video explains in a nutshell what we are trying to achieve in the workplace analytics space.”
About Maintel
Maintel Plc (“Maintel”) is a leading provider of cloud, networking and security managed communications services to the UK public and private sectors. Its services aim to help its clients operate at the highest level by designing, implementing, innovating, and managing their vital digital communication solutions, with a focus across three strategic pillars:
- Unified Communications and Collaboration – Making customers’ people more effective, efficient, and collaborative with UC&C technology. The core focus of this pillar is the high growth Unified Communications as a Service (UCaaS) market segment.
- Customer Experience – Helping customers to acquire, delight and retain their customers using customer experience technology. The core focus of this pillar is the high growth Contact Centre as a Service (CCaaS) market segment.
- Security & Connectivity – Securely connecting customers’ people, partners and guests to their cloud platforms, applications, and data with secure connectivity, and protecting their business from cyber threat. The core focus of this pillar is the high growth Software Defined Wide Area Networking (SD-WAN), Security Service Edge (SSE) and Cyber Managed Service market segments.
Maintel combines technology from its strategic, global technology vendor and carrier partners, with its own Intellectual Property, deployed from and managed by its own platforms, to provide seamless solutions that its customers can consume without the need for the internal skillset needed to deploy and manage the technology themselves.
Maintel serves the whole market, with a particular focus on key verticals of Financial Services, Retail, Public Healthcare, Local Government, Higher Education, Social Housing and Utilities. Its core market constitutes organisations with between 250 and 10,000 employees in the private, public and not-for-profit sectors with headquarters in the UK.
The Company was founded in 1991 and it listed on London’s AIM market in 2004 (AIM: MAI). Please visit www.maintel.co.uk for more information.
About Datatrack
Datatrack is a Maintel strategic partner in all aspects of reporting and analytics for UC and Contact Centre. By blending innovative software solutions and expert services, we enable users to uncover, access and visualise valuable business information in real-time. We help users to transform communications data into actionable insight through our customised services.
Datatrack has always believed in the transformative power of data. For over 40 years, we’ve combined technology with deep data insights to address the multifaceted challenges businesses face through harnessing together the power of people, process and technology.
To learn more about datatrack please visit https://datatrack.com/