Coveo announced the release of its fourth annual Coveo Commerce Industry Report, based on a survey of 4,000 shoppers, equally divided between the US and the UK. Continue reading Coveo’s 2024 Commerce Industry Report Finds More Than 70% of Consumers are Expecting Generative AI to Enhance Their Online Shopping Experience
Daily Archives: June 10, 2024
NICE Awarded Its Largest Ever CXone Deal in the APAC Region
NICE has announced a mega win in the APAC region. CXone will displace current legacy incumbents and will enable the customer to modernise and elevate their customer service practice in the CX AI era with one unified platform that covers all customer touchpoints. Continue reading NICE Awarded Its Largest Ever CXone Deal in the APAC Region
Capita collaborates with Amazon Web Services (AWS) to deliver a next-gen contact centre and service excellence solution
Capita plc announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS), which helps organisations transform customer experience from day one. Continue reading Capita collaborates with Amazon Web Services (AWS) to deliver a next-gen contact centre and service excellence solution