8×8, a leading integrated cloud contact centre and unified communications platform provider, announced the availability of 8×8 Ballot It!, an AI-powered self-service solution that aims to empower UK citizens with the latest and most relevant election information and help boost voter turnout in regional and national elections. Continue reading 8×8 Launches AI-Powered Solution for Councils to Help Increase Electoral Engagement and Reduce Local Authorities’ Election Workloads
Monthly Archives: May 2024
NICE Drives Organisations to Effectively Manage Entire CX Workforce with New Back-Office Capabilities
NICE announced the launch of new industry-leading WFM capabilities, enabling organisations to effortlessly manage their front and back office workstreams in the digital era. Continue reading NICE Drives Organisations to Effectively Manage Entire CX Workforce with New Back-Office Capabilities
Medallia Named a Leader in Text Mining and Analytics by Independent Research Firm
Medallia, the global leader in customer and employee experience, announced it has been recognised as a leader in The Forrester Wave™: Text Mining and Analytics Platforms, Q2 2024. This report evaluated 11 service providers based on 26 criteria. Continue reading Medallia Named a Leader in Text Mining and Analytics by Independent Research Firm
Flight Centre takes off with new AI-powered customer experience program with Qualtrics
Qualtrics, the leader and creator of the experience management (XM) category, announced Flight Centre, one of the world’s largest travel retailers and flagship brand of Flight Centre Travel Group, is using Qualtrics® AI to enhance customer experience and agent productivity through a new ability to analyse and respond to every piece of structured and unstructured customer feedback being shared with the company. Continue reading Flight Centre takes off with new AI-powered customer experience program with Qualtrics
Vee24 and Zappix Partner to Revolutionize Digital Customer Service
Zappix, a leading provider of AI-powered Digital Engagement Platform, announced a strategic partnership with Vee24, a leader in transforming digital customer engagement. Continue reading Vee24 and Zappix Partner to Revolutionize Digital Customer Service
Italy’s Carabinieri Police Deploy NICE Inform at All Control Rooms Nationwide for Incident Intelligence
NICE announced that the Carabinieri (Arma dei Carabinieri), Italy’s national police force headquartered in Rome, Italy, is deploying NICE Inform, one of the solutions in NICE’s Evidencentral platform, to modernize and improve the reliability of voice recording and incident reconstruction for 514 emergency communication centres across Italy which handle over seven million emergency calls annually. Continue reading Italy’s Carabinieri Police Deploy NICE Inform at All Control Rooms Nationwide for Incident Intelligence