Verint® announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, Verint’s market-leading conversational AI provides brands the ability to orchestrate customer journeys with a connected experience across their channels of choice. Continue reading Verint Announces Acquisition of Conversocial →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has acquired CTIntegrations, a specialized contact centre software development and system integration company based in Austin, Texas. Continue reading Avaya Acquires Contact Center Developer CTIntegrations →

Hootsuite announced its acquisition of Heyday, a Montreal-based conversational AI platform that enables brands to deliver personalized customer experiences through 1:1 messaging conversations. Commerce is rapidly moving onto social and messaging platforms. Continue reading Hootsuite Acquires Conversational AI Leader Heyday →

Nasstar has announced it has completed the acquisition of KCOM National. The acquisition makes Nasstar one of the largest independent providers of managed services in the UK with over 1,200 employees. The existing KCOM National ICT services business will fall under the Nasstar brand within three months. Continue reading Nasstar completes acquisition of KCOM National ICT services business →

RLDatix, the international leader in governance, risk and compliance (GRC) solutions for healthcare, announced the acquisition of UK-based Allocate Software, a leading provider of human capital management solutions that help healthcare organisations deliver safe and effective care. Continue reading RLDatix Acquires Allocate Software →

Qualtrics, the world’s #1 Experience Management (XM) provider and creator of the XM category, announced that it has entered into a definitive agreement to acquire Clarabridge, the leader in omnichannel conversational analytics, in a stock transaction valued at $1.125 billion. Continue reading Qualtrics Announces Definitive Agreement to Acquire Clarabridge →