Directly, a leader in intelligent automation for customer support announced the acquisition of AI start-up Kylie.ai. As part of the acquisition, both the Kylie.ai team and their proprietary technology will be brought under the Directly name, representing a tremendous expansion of conversational AI capabilities and use cases available to the market, such as processing refunds, returns, cancellations, and order tracking. Continue reading Directly announces acquisition of AI start-up Kylie.ai →

DXC Technology, the world’s leading independent, end-to-end IT services company announced it has acquired Bluleader, an award-winning Australian consulting company focused on delivering Customer Experience solutions. Continue reading DXC Technology Acquires Customer Experience Consultancy Bluleader →

HubSpot, a leading growth platform, announced that it has acquired PieSync, the fastest-growing real-time intelligent customer data synchronization platform. PieSync is one of the only iPaaS offerings that provides both a current and historical two-way sync of customer data that operates in the background, freeing up precious time so companies can focus their energy on their customers instead of their software. Continue reading HubSpot Acquires PieSync →

Enreach, the fast-growing European UC provider, strengthens its position in the European IT and telecommunications markets with the acquisition of M Mobility A/S (‘M Mobility’), a dedicated full-service provider of B2B telco solutions to small and medium-sized enterprises (‘SME’) in Denmark. Founded in 2010, M Mobility provides telco services and hardware which are bundled together in customised solutions. Continue reading Enreach acquires Danish service provider M Mobility A/S →

TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, acquired FCR, a U.S.-based digitally enabled customer experience provider focused on the direct to consumer, e-commerce and hypergrowth markets. Continue reading TTEC Announces Acquisition of FCR →

Anywhere365, which develops a Microsoft centric intelligent dialogue management and Cloud Contact Centre platform used by more than 1,000 clients across 54 countries, announced that it has acquired Interchange, Netherlands-based cloud and Azure experts. Continue reading Anywhere365 Acquires Microsoft Teams and Azure Expert Interchange →