Category Archives: Product Launch

New Amdocs DigitalONE Platform to Transform Customer Care and Commerce for the Communications and Media Industry

Amdocs announced its newest offering to help its customers accelerate their journey to become digital service providers: Amdocs DigitalONE. DigitalOne is a digital enablement platform for customer care and commerce spanning the entire order lifecycle. Continue reading New Amdocs DigitalONE Platform to Transform Customer Care and Commerce for the Communications and Media Industry

NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres

NICE announced the release of the GDPR Compliance Centre, its groundbreaking mission-specific solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact centre. The NICE solution streamlines the implementation of mechanisms for the adequate processing of private data recorded in order to achieve greater transparency. Continue reading NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres

Freshworks Launches Freshmarketer – Marketing Software for Digital Marketers

Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshmarketer, a suite of marketing tools that will focus on optimizing conversions, bringing in much-needed visibility and insight into the customer acquisition process for businesses of all sizes. Freshworks’ recently acquired Zarget, and rebranded its suite of Conversion Rate Optimization (CRO) tools as Freshmarketer, making it their seventh product in its suite of affordable business software. Continue reading Freshworks Launches Freshmarketer – Marketing Software for Digital Marketers

Arise Launches SMB Cloud Customer Support Solution

Arise Virtual Solutions Inc., the leader in on-demand customer management solutions, has once again showed the flexibility of its call center platform by launching a new small to mid-sized business solution. This new solution provides these companies access, for the first time, to the innovative tools and technology the company has been developing for over 20 years. Continue reading Arise Launches SMB Cloud Customer Support Solution

Kronos Unveils Workforce Dimensions – A Revolutionary Platform that Reshapes the Future of Workforce Management

Kronos unveiled its next-generation workforce management platform, Workforce Dimensions. Combining more than 40 years of global domain expertise with the latest in cloud computing technology, Kronos is redefining the future of workforce management: every facet of the platform, from a breakthrough user interface (UI) to its embedded artificial intelligence (AI) and machine learning algorithms, has been reimagined to help organizations drive better business outcomes. Continue reading Kronos Unveils Workforce Dimensions – A Revolutionary Platform that Reshapes the Future of Workforce Management