Category Archives: Product Launch

iZeno introduces 360 Hub, an End-to-End Cloud-based Contact Centre Solution to help agents deliver seamless Customer Experience

iZeno., the leading regional technology services company, announced the release of iZeno 360 Hub, enabling businesses to personalized call experiences to their customer quickly and affordably with all user context and data within Sugar. With iZeno 360 Hub, the integration of SugarCRM and Amazon Connect is a checkmate to deliver exceptional customer experience. Continue reading iZeno introduces 360 Hub, an End-to-End Cloud-based Contact Centre Solution to help agents deliver seamless Customer Experience

Liquid Voice Makes PCI Compliance Easier For Contact Centres With New Payment IVR Solution

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of a new Payment IVR solution. This innovative new solution will enable organisations taking personal information and payment details over the telephone to comply with the Payment Card Industry Data Security Standard (PCI DSS). It will enhance customer service delivery and provide a self-service channel to accommodate the requirements of today’s always on, connected and technically aware consumers. Continue reading Liquid Voice Makes PCI Compliance Easier For Contact Centres With New Payment IVR Solution

Introducing Twilio Flex: The Future of the Contact Centre

Twilio announced Twilio Flex, the first contact centre platform that gives businesses complete control of their contact centre experience. With Twilio Flex, companies can instantly deploy an omnichannel contact centre platform and also programmatically customize every element of the experience including the interface, communication channels, agent routing, and reporting to meet the unique needs of the business. Continue reading Introducing Twilio Flex: The Future of the Contact Centre

8×8 Announces Launch of X Series Platform to Transform Enterprise Communications

8×8, a leading provider of global cloud communications and customer engagement solutions, announced the launch of X Series, a new platform that combines robust call, collaboration, conferencing and contact centre solutions to help businesses win in the new battlefield where customer experience is everything. Continue reading 8×8 Announces Launch of X Series Platform to Transform Enterprise Communications