Category Archives: Product Launch

NICE Introduces NEVA, The World’s First Robotic Virtual Attendant for Employees

NICE took customer service to a new level of cognitive intelligence via the launch of NICE Employee Virtual Attendant or NEVA, the world’s first virtual attendant, designed with the employee in mind. Powered by NICE’s proven, market leading Desktop Automation technology, NEVA offers real-time process guidance when called for or automatically when an opportunity is identified. Continue reading NICE Introduces NEVA, The World’s First Robotic Virtual Attendant for Employees

Lithium Messaging Launches for Brands to Seamlessly and Securely Communicate with Customers across Social, Web and Mobile Apps

Lithium Technologies, the leading platform for enabling brands to support, serve and engage customers across digital channels, announced the launch of Lithium Messaging. For brands who use the Lithium platform, they can now centrally manage digital customer service across social channels, online communities and – with the launch of Messaging – web chat and mobile apps. Continue reading Lithium Messaging Launches for Brands to Seamlessly and Securely Communicate with Customers across Social, Web and Mobile Apps

iZeno introduces 360 Hub, an End-to-End Cloud-based Contact Centre Solution to help agents deliver seamless Customer Experience

iZeno., the leading regional technology services company, announced the release of iZeno 360 Hub, enabling businesses to personalized call experiences to their customer quickly and affordably with all user context and data within Sugar. With iZeno 360 Hub, the integration of SugarCRM and Amazon Connect is a checkmate to deliver exceptional customer experience. Continue reading iZeno introduces 360 Hub, an End-to-End Cloud-based Contact Centre Solution to help agents deliver seamless Customer Experience

Liquid Voice Makes PCI Compliance Easier For Contact Centres With New Payment IVR Solution

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of a new Payment IVR solution. This innovative new solution will enable organisations taking personal information and payment details over the telephone to comply with the Payment Card Industry Data Security Standard (PCI DSS). It will enhance customer service delivery and provide a self-service channel to accommodate the requirements of today’s always on, connected and technically aware consumers. Continue reading Liquid Voice Makes PCI Compliance Easier For Contact Centres With New Payment IVR Solution