eGain, the leading provider of cloud-based customer engagement solutions announced that American Eagle Financial Credit Union, a full-service financial institution, selected eGain Knowledge+AI to provide member service across contact centers and branch offices. Continue reading American Eagle Financial Credit Union Selects eGain Knowledge+AI for Omnichannel Member Service
Avaya Announces New Integrations with Salesforce Service Cloud
Avaya, a global leader in Customer Engagement solutions announced new Salesforce Service Cloud integrations with contact center solutions and CRM environments that bring omnichannel capabilities to both existing and new implementations. Continue reading Avaya Announces New Integrations with Salesforce Service Cloud
Aer Lingus Selects Boxever to Deliver a World-Class Personalized Customer Experience in the Sky and on the Ground
Boxever, the Customer Intelligence Cloud for marketers announced that Aer Lingus, Ireland’s only four-star airline, has selected Boxever to help deliver on its promise of industry-leading guest experience. Aer Lingus partnered with Boxever because of their deep expertise in the travel industry, proven track record in working with the world’s leading airlines and best-of-breed technology. Continue reading Aer Lingus Selects Boxever to Deliver a World-Class Personalized Customer Experience in the Sky and on the Ground
Fusion Enhances its Award-Winning, Proprietary UCaaS Solution
Fusion, a leading provider of cloud services, today announced that the company has introduced a number of enhancements to its award-winning MobileConnect UCaaS solution, which increases business productivity with a seamless user experience that can be used on any mobile device or desktop. Continue reading Fusion Enhances its Award-Winning, Proprietary UCaaS Solution
Cruise Chooses Qubit to Navigate Personalization Journey
Qubit, the leaders in marketing personalization technology announced that Cruise, Europe’s largest online cruise travel agent, have chosen Qubit to power their journey to personalization. The company are looking to increase conversions, enquiries, and sign ups, as they grow market share across Europe. Continue reading Cruise Chooses Qubit to Navigate Personalization Journey
Unify and T-Metrics Complete Joint Interoperability Testing
Unify, the Atos brand for communications software and services, and T-Metrics, a premier telecommunications software developer, today announced they have successfully completed joint interoperability testing by the U.S. Department of Defense (DoD) Joint Interoperability Test Command (JITC). Continue reading Unify and T-Metrics Complete Joint Interoperability Testing