Tag Archives: Capita

honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations

honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a 3-year partnership with Capita, the UK’s leading provider of business process outsourcing. Continue reading honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations

Capita and West Midlands Fire Service launch 999EYE

PRESS RELEASE: An innovative solution has been launched that enables emergency control rooms to be at the heart of unfolding incidents by viewing live footage streamed from eye witnesses at the scene. Launched by Capita in collaboration with West Midlands Fire Service, 999EYE is the first-ever smartphone solution that enables 999 callers, with compatible mobile devices, to securely send live footage or images of incidents to emergency service control rooms. Continue reading Capita and West Midlands Fire Service launch 999EYE

Capita provides medical call centre and clinical triage support software for Allianz Turkey

PRESS RELEASE: Capita Healthcare Decisions is to provide clinician led call centre software to international insurance and asset management company, Allianz, for its medical assistance call centre operations in Turkey. Capita’s partnership with Allianz Turkey builds on previous success in supporting private healthcare organisations, including insurance companies and their service providers globally. Continue reading Capita provides medical call centre and clinical triage support software for Allianz Turkey

Three announces Capita as preferred bidder for customer management contract

PRESS RELEASE: Three has announced that Capita has been selected as the preferred bidder for a contract to provide customer management services in the UK. Subject to contract, the deal will be worth approximately £70m over the next seven years and is due to begin in early 2017. Capita will take over responsibility for the delivery and continued development of Three’s mobile and broadband frontline customer service and sales in Glasgow. Continue reading Three announces Capita as preferred bidder for customer management contract

Capita Selects Jacada to Provide Robotic Automation, Unified Agent Desktop, and Agent Guidance Solutions for Leading Telecom Client

PRESS RELEASE: Jacada announced that Capita has signed a material deal with Jacada to provide a comprehensive unified agent desktop, robotic process automation, and agent guidance / scripting solution in support of its major UK telecommunications services client. The project, which includes a comprehensive suite of products and services from Jacada is expected to be used by over 5,000 contact center agents. Continue reading Capita Selects Jacada to Provide Robotic Automation, Unified Agent Desktop, and Agent Guidance Solutions for Leading Telecom Client