Capita announces it has secured a three-year contract extension to deliver council tax, revenues and benefits, and business rates customer management for Westminster City Council.
The extension builds on a 29-year partnership and is effective from November 2025.
Capita will continue to deliver vital services that maximise income generation for the council and give residents access to easy, integrated, and modern customer services, while deploying Gen-AI technology to modernise systems.
Under the contract, Capita will continue to collect council tax and support the council tax reduction scheme for vulnerable households, collect business rates, manage housing benefits, deliver business improvement levy services, and provide associated customer management support.
Across a single year, this translates to Capita teams handling over 200,000 calls, collecting circa £130m in council tax, £2b in business rates, and processing £173m in housing benefits.
Dale Wood, regional director for Capita Local Public Service, said: “We are delighted to be extending our contract with Westminster City Council.
“Capita’s deployment of digital technology has contributed to improved performance across revenues collection, and housing benefit and council tax support administration, in Westminster.
“We look forward to building on this through further development of our automation capabilities, as we help provide better integrated systems and enhance provision of data and insight.”
About Capita plc
Capita is a leading provider of business process services, driven by data, technology and people. Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across two divisions – Capita Public Service and Capita Experience – in the UK, Europe, India and South Africa.