Tag Archives: Upstream Works

Technology

Upstream Works Optimizes Customer Experiences with Webex by Cisco

Upstream Works, an omnichannel contact centre solutions company, announced its partnership with Webex by Cisco, a leading provider of collaboration technologies powering hybrid work, to launch Upstream Works on Webex Contact Center (UWW), an advanced agent desktop solution that simplifies and improves agent and customer experiences across channels, in the Webex App Hub for Webex Connect and Webex Meetings. Continue reading Upstream Works Optimizes Customer Experiences with Webex by Cisco →

Technology

Upstream Works Announces New Software Improving Customer Engagements and Digital CX Journeys

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 3.7 of its signature software, Upstream Works for Finesse (UWF). This release focuses on improving the digital customer experience, with features and capabilities that enable organizations to provide consistent, efficient, and personalized service for the entire customer journey. Continue reading Upstream Works Announces New Software Improving Customer Engagements and Digital CX Journeys →

Technology

Upstream Works Software Announces New Partnership with NextNet Partners

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions announced a new partnership with NextNet Partners, to provide integrated communications solutions on the Cisco Collaboration platform. Together, they are making it easier and faster to deploy effective solutions that meet the needs of clients and deliver real business value. Continue reading Upstream Works Software Announces New Partnership with NextNet Partners →