Tag Archives: Upstream Works

Upstream Works Announces New Software Improving Customer Engagements and Digital CX Journeys

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 3.7 of its signature software, Upstream Works for Finesse (UWF). This release focuses on improving the digital customer experience, with features and capabilities that enable organizations to provide consistent, efficient, and personalized service for the entire customer journey. Continue reading Upstream Works Announces New Software Improving Customer Engagements and Digital CX Journeys

Upstream Works Software Announces New Partnership with NextNet Partners

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions announced a new partnership with NextNet Partners, to provide integrated communications solutions on the Cisco Collaboration platform. Together, they are making it easier and faster to deploy effective solutions that meet the needs of clients and deliver real business value. Continue reading Upstream Works Software Announces New Partnership with NextNet Partners

Upstream Works Software Announces Partnership with Sensa

UWS_2016_logoPRESS RELEASE: Upstream Works announced a new partnership with Sensa ehf, to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform for clients in northern European markets. The partnership is part of a strategic initiative to better serve growing demand in the region for best-in-class communications. Together, we’re meeting the growing need for fully integrated omnichannel solutions, while making it easier to deploy customer engagement solutions. Continue reading Upstream Works Software Announces Partnership with Sensa

Upstream Works Software Announces New Partnership with PC-1

UWS_2016_logoPRESS RELEASE: Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions announced a new partnership with PC-1, to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform for clients in European markets. The partnership is part of a strategic initiative to better serve growing demand in the region for best-in-class communications. Continue reading Upstream Works Software Announces New Partnership with PC-1

Upstream Works Launches New Contact Routing Capabilities for Cisco Finesse

PRESS RELEASE: Upstream Works announced the addition of Blended Queue and SLA Routing to its award winning Upstream Works for Finesse agent desktop. This added functionality enables contact centers to have fully blended agents for truly unified contact handling, and elevates omnichannel service level objectives from something that is strictly measured, to something that influences and improves how contacts are routed. Continue reading Upstream Works Launches New Contact Routing Capabilities for Cisco Finesse

Upstream Works Releases Upstream Works for Finesse Voice

PRESS RELEASE: Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced Upstream Works for Finesse Voice. Upstream Works for Finesse Voice provides support for a voice-only channel while supporting all the interaction management features of the full Upstream Works for Finesse package. Continue reading Upstream Works Releases Upstream Works for Finesse Voice