Mobile shopping in the UK, France and Germany accounted for 28% of online Christmas orders in 2016, according to CJ Affiliates, with the UK bringing in an even bigger proportion at 44%. And these figures are set to grow even more in the lead-up to the 2017 festive period. Continue reading Don’t let mobile fraud ruin Christmas shopping
Monthly Archives: November 2017
DWP and Genesys Win Gold in Best Innovation in Business Transformation at the 2017 European Contact Centre & Customer Service Awards
Genesys, the market leader in omnichannel customer experience and contact centre solutions, announced that Department for Work and Pensions (DWP) has been awarded Gold in the Best Innovation in Business Transformation category at the 2017 European Contact Centre & Customer Service Awards (ECCCSA) for its digital transformation programme with Genesys. Continue reading DWP and Genesys Win Gold in Best Innovation in Business Transformation at the 2017 European Contact Centre & Customer Service Awards
National Debt Relief Selects Twilio to Replace Legacy Contact Centre
Twilio, the leading cloud communications platform company, announced that National Debt Relief is replacing its legacy contact center technology and moving all its customer communications to Twilio. In just 90 days, National Debt Relief rolled out a contact center solution built on Twilio’s scalable, secure APIs that will serve 1,300 agents and employees across three service centers. Continue reading National Debt Relief Selects Twilio to Replace Legacy Contact Centre
Malindo air enhances customers experience with Aspect Software’s omni-channel contact centre solution
Malindo Air, recipient of Asia Pacific Regional Airline of the Year, has successfully implemented an Omni-Channel Contact Center Solution from Aspect Software, a leading provider of fully-integrated customer Interaction Management, Workforce Optimization, Self-Service and 6 time recipient of the Frost & Sullivan Asia Pacific Outbound Systems Market Share Leadership Award. Continue reading Malindo air enhances customers experience with Aspect Software’s omni-channel contact centre solution
Anantara Vacation Club Intensifies Its Customer Engagement Operations with Aspect Software
Anantara Vacation Club, Asia’s leading luxury vacation ownership concept, has deployed Aspect® Unified IP® contact centre platform to enhance the Club’s customer engagement and outbound marketing operations in Hong Kong and Shanghai. Continue reading Anantara Vacation Club Intensifies Its Customer Engagement Operations with Aspect Software
Pegasystems Earns Best in Biz Award for Second Consecutive Year
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced that Pega® Intelligent Virtual Assistant has been named a Bronze winner for Best New Product of the Year in the Enterprise category of the seventh annual Best in Biz Awards. This marks the second consecutive year that a Pega solution has won an award in this category. Continue reading Pegasystems Earns Best in Biz Award for Second Consecutive Year
SpiceCSM Now Available on AWS Marketplace
SpiceCSM, a digital transformation platform for enabling the Customer Engagement Hub, announced its availability on the AWS Marketplace, allowing customers seamless ordering and provisioning of SpiceCSM’s Engagement Suite and Automation Suite products through their Amazon Web Services (AWS) account. SpiceCSM provides a low-code, visual integration and development environment that makes it simple to create complex processes with a unified interface for contact center agents. Continue reading SpiceCSM Now Available on AWS Marketplace