SpiceCSM Now Available on AWS Marketplace

SpiceCSM, a digital transformation platform for enabling the Customer Engagement Hub, announced its availability on the AWS Marketplace, allowing customers seamless ordering and provisioning of SpiceCSM’s Engagement Suite and Automation Suite products through their Amazon Web Services (AWS) account. SpiceCSM provides a low-code, visual integration and development environment that makes it simple to create complex processes with a unified interface for contact center agents. Continue reading SpiceCSM Now Available on AWS Marketplace

Fusion Wins Two Cloud Services Contracts Valued at More than $1.6 Million

Fusion, a leading provider of cloud services, announced that its advanced cloud voice and connectivity solutions have been selected to improve communications for two major enterprises in the healthcare and hospitality verticals. The customers cited Fusion’s expertise in meeting the specialized requirements of these key industries. Continue reading Fusion Wins Two Cloud Services Contracts Valued at More than $1.6 Million

EPIC Connections Joins NICE inContact DEVone Program to Provide Performance Improvement Services to Contact Centres

NICE inContact announced that EPIC Connections, a global professional services company, has joined the DEVone developer program and provides technology utilization and performance improvement services to contact centers on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Continue reading EPIC Connections Joins NICE inContact DEVone Program to Provide Performance Improvement Services to Contact Centres

Frost & Sullivan Recognizes ZaiLab’s Visionary Leadership for Its Enterprise Software Solutions

Based on its recent analysis of the enterprise software market, Frost & Sullivan recognizes ZaiLab with its 2017 Sub-Saharan African Visionary Innovation Leadership Award. Launched in 2014, ZaiLab is a visionary software development company in the contact center (CC) industry. Continue reading Frost & Sullivan Recognizes ZaiLab’s Visionary Leadership for Its Enterprise Software Solutions