SpiceCSM, a digital transformation platform for enabling the Customer Engagement Hub, announced its availability on the AWS Marketplace, allowing customers seamless ordering and provisioning of SpiceCSM’s Engagement Suite and Automation Suite products through their Amazon Web Services (AWS) account. SpiceCSM provides a low-code, visual integration and development environment that makes it simple to create complex processes with a unified interface for contact center agents. Continue reading SpiceCSM Now Available on AWS Marketplace
Monthly Archives: November 2017
Reputation.com Introduces Unified Customer Experience Solution
Reputation.com, the leading Online Reputation Management (ORM) platform, launched Reputation.com Surveys: the industry’s first comprehensive customer experience solution that captures customer insights from web and SMS surveys, online reviews, and social media channels, all on a single platform. Continue reading Reputation.com Introduces Unified Customer Experience Solution
Fusion Wins Two Cloud Services Contracts Valued at More than $1.6 Million
Fusion, a leading provider of cloud services, announced that its advanced cloud voice and connectivity solutions have been selected to improve communications for two major enterprises in the healthcare and hospitality verticals. The customers cited Fusion’s expertise in meeting the specialized requirements of these key industries. Continue reading Fusion Wins Two Cloud Services Contracts Valued at More than $1.6 Million
EPIC Connections Joins NICE inContact DEVone Program to Provide Performance Improvement Services to Contact Centres
NICE inContact announced that EPIC Connections, a global professional services company, has joined the DEVone developer program and provides technology utilization and performance improvement services to contact centers on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Continue reading EPIC Connections Joins NICE inContact DEVone Program to Provide Performance Improvement Services to Contact Centres
Frost & Sullivan Recognizes ZaiLab’s Visionary Leadership for Its Enterprise Software Solutions
Based on its recent analysis of the enterprise software market, Frost & Sullivan recognizes ZaiLab with its 2017 Sub-Saharan African Visionary Innovation Leadership Award. Launched in 2014, ZaiLab is a visionary software development company in the contact center (CC) industry. Continue reading Frost & Sullivan Recognizes ZaiLab’s Visionary Leadership for Its Enterprise Software Solutions
Knoah Solutions Expands its Business within Honduras
Knoah Solutions, Inc., a global business process outsourcing company, announced they have expanded their operations in Tegucigalpa, Honduras, with the addition of another location. The expansion comes a year after opening their first location in the capital city. Continue reading Knoah Solutions Expands its Business within Honduras