Amdocs Named a Leader in Gartner’s 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs

Amdocs announced Gartner has positioned Amdocs as a Leader in its 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs*. This Gartner Magic Quadrant provides a snapshot of the market and vendors offering Integrated Revenue and Customer Management (IRCM) solutions for communications service providers (CSPs) and evaluates them on their completeness of vision and ability to execute.

According to Gartner, “Leaders are vendors that would normally be included on shortlists for IRCM solutions for large and midsize CSPs worldwide: they perform profitably, grow their revenue and have a presence in all major markets; their functionality is above average, and their technology and scalability are leading-edge; they also engage in innovative projects and activities, carefully listening to their customer base and executing projects to their customers’ satisfaction; and they are engaged in understanding the underlying and emerging patterns/trends in revenue and customer management activities, and they direct their R&D resources and investments accordingly.”

“Amdocs has been in the Leaders quadrant of Gartner’s Magic Quadrant for Integrated Revenue and Customer Management for CSPs since the report’s inception and we are pleased to be named a Leader in the 2017 report as well,” said Anthony Goonetilleke, group president of Amdocs Technology.

“Amdocs continues to introduce product innovation in the IRCM domain,” continued Goonetilleke. “Past year highlights include the launch of Amdocs aia, our telecom-specific, digital intelligence platform, and of the Amdocs Smartbot with Microsoft Cognitive Services. We are also making sizable investments in technology innovation, building considerable capabilities in cloud and microservices for carrier-grade enterprise applications. These technologies, combined with a DevOps mindset, are critical in providing our customers, from the largest global carriers to innovative operators in smaller markets, with the speed and agility they need to be able to quickly introduce new digital services and experiences and then monetize them.”

Across the 350 communications and media companies that Amdocs serves, the company had several new wins and deployments in the IRCM space this past year. These include wins at Altice USA for superior omni-channel customer service experiences, and at Sunrise in Switzerland, for further digitalization of its call center operations, and deployments at Smart in the Philippines, for personalized and contextualized customer engagements, and at KT in South Korea, for a single, real-time convergent charging system to enable rapid introduction of personalized and contextualized quad-play services and shared data plans.

*Gartner “Magic Quadrant for Integrated Revenue and Customer Management for CSPs” by Norbert J. Scholz, Jouni Forsman, Amresh Nandan, 23 October 2017.

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