Adding Social Care into the Customer Experience Mix is a Recipe for Success for KitchenAid

A strategic plan to connect more closely with customers using social media has resulted in an 85% growth in engagement across Facebook, Twitter and Instagram for KitchenAid, the leading countertop appliance brand since it implemented CX Social, a dedicated social media management platform from Clarabridge. Continue reading Adding Social Care into the Customer Experience Mix is a Recipe for Success for KitchenAid

Pindrop’s Machine Learning Technology To Enhance Bank of the West Call Center Customer Experience

Pindrop announced a partnership with Bank of the West, enabling the financial services company to further expand its exceptional customer experience. Pindrop’s solutions will provide fraud-detection for Bank of the West customers powered through its proprietary machine learning technology. Continue reading Pindrop’s Machine Learning Technology To Enhance Bank of the West Call Center Customer Experience

Businesses Are Investing in Technology to Improve Customer Experience, but Many Are Still Falling Short of Giving Customers What They Want

A new Mitel® survey of 5,000 adults from the United States, UK, France, Germany and Australia indicates a measurable disconnect between the advancements organizations think they are making to deliver exceptional customer experience and how customers actually view their commercial interactions. Continue reading Businesses Are Investing in Technology to Improve Customer Experience, but Many Are Still Falling Short of Giving Customers What They Want

NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments

NICE announced the launch of NICE Automation Finder, an Artificial Intelligence (AI) based, out of the box solution, making it quick, easy and cost effective for enterprises to pinpoint processes that can be automated for optimal return on investment (ROI) and efficiency. NICE’s desktop analytics technology, which has been successfully utilized across a wide range of enterprises and industry sectors for over 15 years, forms the basis for this innovative new approach to business process identification and selection. Continue reading NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments