yoummday, the leading AI-powered customer experience (CX) platform, has demonstrated its excellence in the telecommunications sector by surpassing all competitors in Netherlands-based telecommunications company Vodafone Ziggo’s ‘Sales Challenge 2024’.
Participating in the rigorous Sales Challenge 2024, yoummday went head-to-head with Vodafone Ziggo’s array of outsourcing service providers, including five prominent brick-and-mortar call centres situated and operated in the Netherlands. In outperforming its competitors, yoummday secured the highest volume of customer acquisitions within the predetermined timeframe, showcasing its unparalleled ability to drive sales and generate results.
Ingmar de Jong, representing Vodafone Ziggo, expressed his satisfaction with yoummday’s performance, stating, “Our collaboration with yoummday has been truly exceptional. They bring a fresh perspective and innovative approach that has delivered outstanding results. yoummday serves as the epitome of how outsourcing should be executed.”
Furthermore, yoummday earned acclaim for furnishing top-tier market insights, comprehensive project data, and insightful activity analysis, backed by glowing endorsements from satisfied customers. Additionally, the company secured the highest Net Promoter Score (NPS) among all participating suppliers, underscoring its unwavering commitment to customer satisfaction and excellence in service delivery.
Claas van Delden, yoummday’s Chief Growth Officer, expressed his pride, saying, “This accolade speaks volumes about the relentless dedication of yoummday’s operations teams, who continually elevate client ROI through innovative remote training and unparalleled customer care and sales processes.”
Vodafone Ziggo is a leading telecommunications and entertainment company, offering a comprehensive range of mobile, fixed-line, and broadband services to customers in the Netherlands.
About yoummday
yoummday stands for “you made my day” and is one of the fastest-growing technology companies in Europe. The yoummday platform combines a comprehensive modular workforce management software with over 14,000 quality-assured, self-employed customer service professionals from 60 countries speaking more than 30 languages registered to handle sales and customer service interactions for businesses of all sizes. Central to yoummday’s success is its AI-powered integration, enhancing operational efficiency for companies and their remote workforce management.
As a marketplace for 360-degree customer services, the platform differs significantly from traditional outsourcing processes. Clients benefit from unparalleled flexibility and an average cost reduction of 20% compared to conventional outsourcing models. yoummday’s client list ranges from start-ups to DAX companies. yoummday employs 400 permanent staff at its locations in Munich, Halle/Saale, Berlin, Prague and Sofia.