Cisco announced new offerings within its Webex cloud customer experience solutions. Efficiently delivering a standout, connected customer experience across all channels and interactions is a business imperative, and organizations are increasingly looking to solutions that enable them to modernize the customer experience without disrupting their business. Continue reading Cisco Furthers Customer Experience Momentum with New Offerings That Extend Customer Value
Daily Archives: March 27, 2024
Ventrica joins forces with Tommee Tippee
Ventrica is delighted to announce a brand-new partnership with Tommee Tippee, one of the world’s leading producers of innovative products to help parents with feeding, sleeping, changing, and caring for babies. Continue reading Ventrica joins forces with Tommee Tippee
Upstream Works Announces AgentNow Solution for Instant Customer Service On Demand
Upstream Works, an omnichannel contact centre solutions company, announced AgentNow, featuring on-demand customer service. Continue reading Upstream Works Announces AgentNow Solution for Instant Customer Service On Demand
RingCentral Expands Global Footprint and Drives Adoption Momentum of RingCX
RingCentral, a leading provider of AI-driven cloud business communications, contact centre, video, and hybrid event solutions, announced its native, AI-powered contact centre, RingCX,™ touts more than 1,000 features, has extended global availability, increased adoption, and added new CRM integrations. Continue reading RingCentral Expands Global Footprint and Drives Adoption Momentum of RingCX
CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Centre and Customer Experience Outcomes
CallMiner, the leading provider of conversation intelligence to improve CX, announced the availability of new and enhanced generative AI features, extending the rich AI capabilities already available in the company’s platform. Continue reading CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Centre and Customer Experience Outcomes