Verint® announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact centre, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors. Continue reading Verint TimeFlex Bot Leverages AI to Revolutionize Contact Centre Agent Scheduling
Daily Archives: March 19, 2024
IPC Systems Partners with Business Systems to Deliver Future-Proofed Data Management Strategies
IPC, a premier communications and compliance solutions provider has announced a strategic partnership with Business Systems Ltd (“BSL”), a leading provider of compliance and customer experience solutions, to support organizations to future proof their data management strategies. Continue reading IPC Systems Partners with Business Systems to Deliver Future-Proofed Data Management Strategies
Maintel deploys cutting edge CX solution to a leading supermarket chain
Maintel is pleased to announce that they have successfully deployed a new Genesys Cloud CX based Contact Centre Managed Service for a leading supermarket chain with multiple hundreds of UK stores, helping lay the foundations to revolutionise their Customer Experience approach. Continue reading Maintel deploys cutting edge CX solution to a leading supermarket chain