NICE announced the next generation of Enlighten Copilot designed specifically for supervisors and CX decision-makers powered by purpose-built AI. This innovative solution addresses the critical market demand for AI-powered augmentation for the increasingly complex operational and analytical work of CX leaders. Continue reading NICE Launches Next Generation of Enlighten Copilot
Daily Archives: March 26, 2024
Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions
Noetica – A company, developing software products for the global contact centre market, announced a new partnership with Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, with the launch of Talkdesk Advanced Dialer. Continue reading Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions
Netigate acquires Lumoa to better harness the power of feedback
Netigate, a European leader in experience management solutions, announced the acquisition of Lumoa, the first customer experience platform to offer Generative AI technology. Continue reading Netigate acquires Lumoa to better harness the power of feedback
NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions
NICE unveiled NICE Enlighten XM (Experience Memory), the latest advancement to NICE’s CX AI solution, Enlighten, that leverages large language models’ (LLMs) deep data memory to hyper-personalize customer journeys. NICE Enlighten XM ushers in a new era of CX by introducing fully contextualized journey management. Continue reading NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions
Moneypenny announce US acquisition, Sunshine Communications
Moneypenny has announced that it is further extending its services in the US with the acquisition of Sunshine Communications Services. Continue reading Moneypenny announce US acquisition, Sunshine Communications