Ascensos, a leader in customer experience management, is proud to announce an innovative partnership with SentiSum, an AI-powered CX analytics platform. This collaboration aims to transform the landscape of customer engagement and management.
SentiSum’s cutting-edge voice and non-voice real-time sentiment analysis technology, enables Ascensos to capture ‘in the moment’ customer insights, identifying key issues such as product or service challenges, logistical concerns, and elements that delight customers.
Liz Millington, Head of Ascensos Intelligence commented; “Integrating SentiSum’s advanced sentiment analysis allows us to provide our clients with unparalleled insights. It enables us to analyze and respond to customer data as it is captured, providing a significant advantage in competitive markets. This partnership empowers our clients to make informed decisions, enhancing supply chain efficiency, operational management, and ultimately, customer satisfaction.”
By harnessing this powerful data, Ascensos clients can optimize their upstream and downstream processes, protecting brand reputation and drive improved customer retention and advocacy.
David Gilfillan, Ascensos Chief Technology Officer added; “This collaboration is more than a technological enhancement; it’s about creating long-lasting customer value. Real-time sentiment analysis enables us to address issues promptly, elevating the overall engagement experience for customers.”
SentiSum’s CEO, Sharad Khandelwal commented; “We are excited to partner with Ascensos to deliver transformative CX solutions. Our technology will help Ascensos clients stay ahead of the curve by turning customer feedback into actionable insights in real time.”
About Ascensos
Ascensos is a leading global provider of customer experience management solutions, dedicated to helping brands deliver exceptional customer service and engagement. Established as a digital-first customer contact services provider, focused on delivering value, excellence, and innovation, Ascensos supports businesses in creating meaningful, long-term relationships with their customers.
Visit https://www.ascensos.com/
About SentiSum
SentiSum is an AI-driven customer experience analytics platform specializing in real-time sentiment analysis. By connecting the dots across all customer conversations, Sentisum helps brands such as BAT, Gousto and Ticketmaster identify key areas for improvement and capitalize on opportunities to enhance customer satisfaction, retention and loyalty.