More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT, with search engines being the most popular starting point, according to a survey by Gartner, Inc. Continue reading Gartner Survey Finds More Than Half of Customer Service Journeys Now Start on Third-Party Platforms
Daily Archives: July 29, 2025
Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit
Onix, a leading provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has acquired the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) software provider. Continue reading Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit