By 2028, 60% of B2B seller work will be executed through conversational user interfaces via generative AI sales technologies, up from less than 5% in 2023, according to Gartner, Inc. Continue reading Gartner Expects 60% of Seller Work to Be Executed by Generative AI Technologies Within Five Years
Tag Archives: Gartner
Gartner Reveals Three Technologies That Will Transform Customer Service and Support By 2028
Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to Gartner, Inc. Continue reading Gartner Reveals Three Technologies That Will Transform Customer Service and Support By 2028
Gartner Survey Finds 62% of Customer Service Channel Transitions are “High-Effort”
Sixty-two percent of customer service channel transitions are “high-effort” for customers, according to Gartner, Inc. Less than half of customers who experience a high-effort transition will use self-service again for their next interaction. Continue reading Gartner Survey Finds 62% of Customer Service Channel Transitions are “High-Effort”
Gartner Survey Finds 79% of Corporate Strategists See AI and Analytics as Critical to Their Success Over the Next Two Years
Seventy-nine percent of corporate strategists said that technologies such as analytics, artificial intelligence (AI) and automation will be critical to their success over the next two years, according to a survey by Gartner, Inc. Continue reading Gartner Survey Finds 79% of Corporate Strategists See AI and Analytics as Critical to Their Success Over the Next Two Years
Gartner Survey Reveals Only 8% of Customers Used a Chatbot During their Most Recent Customer Service Interaction
Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just 25% said they would use that chatbot again in the future. Continue reading Gartner Survey Reveals Only 8% of Customers Used a Chatbot During their Most Recent Customer Service Interaction
Gartner Says 20% of Inbound Customer Service Contact Volume Will Come From Machine Customers by 2026
By 2026, 20% of inbound customer service contact volume will come from machine customers, according to Gartner, Inc. Continue reading Gartner Says 20% of Inbound Customer Service Contact Volume Will Come From Machine Customers by 2026
Gartner Says Customer Service Functions That Implement a “Connected Rep” Strategy Will Improve Contact Center Efficiency by 30% by 2026
By 2026, Gartner, Inc. predicts customer service functions that implement the “connected rep” will improve contact centre efficiency by 30%. Continue reading Gartner Says Customer Service Functions That Implement a “Connected Rep” Strategy Will Improve Contact Center Efficiency by 30% by 2026