Sixty-four percent of customers would prefer that companies didn’t use artificial intelligence (AI) in their customer service, according to a survey by Gartner, Inc. Furthermore, 53% of customers would consider switching to a competitor if they found out a company was going to use AI for customer service. Continue reading Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service →

Reimagining self-service, piloting employee-facing GenAI, and exploring new offerings in the customer journey analytics (CJA) market will be top priorities for customer service and support leaders in 2024, according to Gartner, Inc. Continue reading Gartner Identifies Three Top Priorities for Customer Service and Support Leaders in 2024 →

A perceived decay in the quality of social media platforms will drive 50% of consumers to abandon or significantly limit their interactions with social media by 2025, according to Gartner, Inc.
Continue reading Gartner Predicts 50% of Consumers Will Significantly Limit Their Interactions with Social Media by 2025 →

Despite sales organizations investing in sales enablement initiatives, 77% of sellers report that they struggle to complete their assigned tasks efficiently, according to Gartner, Inc. Continue reading Gartner Survey Finds 77% of Sellers Struggle to Complete Their Assigned Tasks Efficiently →

In a recent Gartner, Inc. poll of more than 1,400 executive leaders, 45% reported that they are in piloting mode with generative AI, and another 10% have put generative AI solutions into production. Continue reading Gartner Poll Finds 55% of Organizations are in Piloting or Production Mode with Generative AI →