Sixty percent of AI deployments in the contact centre are low maturity, according to a new AI Maturity Benchmark Report by UJET, a leading provider of AI-powered cloud contact centre solutions. Continue reading 60% of Contact Center AI Deployments Are Low Maturity, According to New UJET Research
Tag Archives: UJET
UJET Raises a Total of $76 Million in Series D Funding to Accelerate Generative AI Innovation for Contact Centres
UJET, Inc., a leading provider of AI-powered cloud contact centre solutions, announced it has closed its latest round of funding led by Sapphire Ventures, with participation from new investors KeyCorp and IonPacific, and existing investors GV, Kleiner Perkins, Citi Ventures, DCM, and Ericsson Ventures. Continue reading UJET Raises a Total of $76 Million in Series D Funding to Accelerate Generative AI Innovation for Contact Centres
UJET Introduces New Contact Centre Mobile App for Agents and Employees On-the-Go
UJET, Inc., the world’s most advanced contact centre platform, announced the availability of its Agent Mobile App. The app empowers agents, employees, and experts who are remote, in the field, or on-the-go to deliver faster and more effective customer service. Continue reading UJET Introduces New Contact Centre Mobile App for Agents and Employees On-the-Go
UJET, Google Cloud and Alvaria Partner to Integrate Google Cloud Contact Center AI Platform and Workforce Engagement Management
UJET, Inc., the intelligent, modern contact centre platform, announced a new, strategic partnership with Alvaria and Google Cloud. Continue reading UJET, Google Cloud and Alvaria Partner to Integrate Google Cloud Contact Center AI Platform and Workforce Engagement Management
UJET and Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience
UJET, Inc., the intelligent, modern contact centre platform, announced UJET WFM, in partnership with Google Cloud. With the launch of its workforce management suite, also natively available within Google Cloud Contact Center AI Platform, UJET introduces new business intelligence solutions for the contact centre industry. Continue reading UJET and Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience
Nearly 80% of Consumers to Cut Back Spend Amid Record Inflation, According to New UJET Research
Seventy-nine percent of consumers plan to cancel subscriptions, move to lower-cost providers, or renegotiate existing contracts to combat inflation, according to new data released by UJET, Inc. Continue reading Nearly 80% of Consumers to Cut Back Spend Amid Record Inflation, According to New UJET Research