Medallia, the global leader in customer and employee experience, unveiled several new Frontline-Ready AI™ capabilities as part of its Fall 2025 Release. These enhancements deliver intelligent, reliable insights and recommended actions directly to the people who shape customer experiences, providing the context teams need to act with confidence. Continue reading Medallia expands Frontline-Ready AI with mobile innovations to drive faster customer experience action
Daily Archives: October 27, 2025
TP secures place on major Government framework
Leading citizen experience and digital business services provider, TP, announced that it has been awarded a place on the Crown Commercial Services RM6295 framework for both Lot 1 (Citizen Experience) and Lot 2 (Business Services), marking a significant milestone in continuing to further and grow its award winning citizen and business services across the public sector. Continue reading TP secures place on major Government framework
Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO
Capita plc announced the launch of The AI Catalyst Stack, operationalising AI at scale and underpinning its ambition to become the first AI-enabled business process outsourcer (BPO). Continue reading Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO